I'm writing this note to express my thanks to you in the service that your staff has been providing for the residents at The Arbors. I am the general manager and for the past few days, during the cold snap, Bob Morrison has been here on several occasions working on the heating problems that seem so much more serious when you're dealing with older people. He's been a pleasure to work with – very hepful and friendly. I had your company install a new heating system in my home a few years ago and I know Bob had been at the house several times – same level of service and same great attitude.
Too often good work goes unnoticed and I wanted to recognize Bob for the terrific service we've been getting.
General Manager - The Arbors