Emergency Service Request

Emergency Service Request For HVAC Services:

As a member of Rostron Premium Home Service, you receive priority on emergency service request service calls. Members move ahead of non-members on our schedule. Expect emergency services for members to be handled within a 24-hour window, you will hear otherwise if we are unable to get out to you within the 24-hour window.

If nonmembers call outside of regular business hours for emergency service, it’ll be $199. After-hours is any time after 5 pm and before 7:30 am. Our business hours are 7:30 am to 5 pm Monday through Friday. If you schedule a service during those hours, it will be a $99 diagnostic fee + repairs if needed.

Please use the form below to schedule a service request.

If this is an emergency call 732-374-9949 for the fastest service.

emergency service request

Please use the form below to schedule a service request.

If this is an emergency call 732-374-9949 for the fastest service.

Emergency Service Request For HVAC Services:

As a member of Rostron Premium Home Service, you receive priority on emergency service request service calls. Members move ahead of non-members on our schedule. Expect emergency services for members to be handled within a 24-hour window, you will hear otherwise if we are unable to get out to you within the 24-hour window.

If nonmembers call outside of regular business hours for emergency service, it’ll be $199. After-hours is any time after 5 pm and before 7:30 am. Our business hours are 7:30 am to 5 pm Monday through Friday. If you schedule a service during those hours, it will be a $99 diagnostic fee + repairs if needed.

emergency service request

5 Star Google Reviews

Tom Rostron Co., Inc.
4.9
Based on 752 reviews
Anthony Fabbo
Anthony Fabbo
02:29 24 Apr 24
Steve was friendly and did a great job.
ann gatz
ann gatz
21:19 23 Apr 24
James Marotta
James Marotta
13:37 23 Apr 24
The service was very good as usual Joe was prodessional and thorough. He explained everything he was doing .
Jim Dilullo
Jim Dilullo
13:33 21 Apr 24
Steve is a great technician.
Michael Setton
Michael Setton
13:08 19 Apr 24
Love to work with this company!Professional and convenient
Ted Ferraioli
Ted Ferraioli
11:21 19 Apr 24
Always professional friendly on time. I have been with them for many years and have never regretted it. Roland was at our house twice he did very neat professional work I would highly reccomend him.
Connie Maynard
Connie Maynard
12:53 18 Apr 24
We have been using Tom Rostron to service our heating and a/c since we moved to our home in 2019. They are the best! Professional, efficient, prompt and thorough. I would highly recommend them to anyone.
john mikos
john mikos
18:49 16 Apr 24
Kyle K serviced us today. Usually Joe B does an outstanding job for us. Kyle was very friendly, great personally. He was very knowledgeable concerning our system and very thorough in his maintenance plan for our system. Joe B is our favorite tech but Kyle K did an excellent job standing in for Joe B.
Katie Garrecht
Katie Garrecht
18:15 16 Apr 24
Love Rostron ! So glad they have added electric and plumbing to their services !
JoAnne Babbitt
JoAnne Babbitt
14:17 16 Apr 24
Mike did a great job! He explained to me exactly what he planned on servicing and then thoroughly reviewed his findings and recommendations. Very polite, considerate and knowledgeable.
Joseph Randazzo
Joseph Randazzo
14:26 15 Apr 24
Ryan J. was very professional. He explained everything in good detail and finished the job on time with no issues. I would highly recommend him and will only ask for him when I need further service.Ryan is highly educated, pleasure to deal with and always on time. I request him on all the work/inspections on my home.
Cynthia Richmond
Cynthia Richmond
14:16 13 Apr 24
Michele Wisely
Michele Wisely
19:10 12 Apr 24
Roland was amazing !!!! Went above and beyond fixed all our issues ! Suzanne was also so pleasant and accommodating on the phone !!! Love speaking to humans ! 👍
Jane Baker
Jane Baker
16:57 12 Apr 24
We have a HVAC service contract with these guys who do a good job. We also called them out to fix a problem with our toilet- the water was constantly running - and they sorted it out immediately as well as advising on some other plumbing issues. They are very knowledgeable.
Jack Caulfield
Jack Caulfield
15:08 12 Apr 24
Kyle was excellent...... very customer focused and did a neat and clean job
Connor Miller
Connor Miller
15:03 12 Apr 24
We have a service contract with Tom Rostron for our AC systems and cannot be happier! They are proactive in scheduling service for our systems which is a huge help to ensure our system is ready for the summer months and we aren't scrambling to call them as it gets warm! They effectively communicate the techs arrival, and have personalized their reminder service to let you know who is coming, and a little about the tech! We had Joe and he was very quick, effective and clean when entering and exiting the house. He explained very well what he was doing, what potential issues we might have, and all our options going forward. Would highly recommend Joe and the rest of the staff!
John Ricci
John Ricci
14:23 12 Apr 24
very nice, very efficient serviceman - Mike
Dawn Bonelli
Dawn Bonelli
21:58 11 Apr 24
During the thunderstorm our thermostat blew out. I called for after hour service which I could do because we are members. Ryan came, installed a new thermostat, checked the system and made sure we knew how to use the new thermostat. I’m so glad we got the service contract
M Castello
M Castello
16:36 11 Apr 24
Roland from Rostron had come to my house in under three hours of my call. Reinstalled my oven with such care and perfection watching out for my new floors. He also noticed I needed my downstairs toilet installed and made the time for that. The care that was taken with all of the tasks was amazing !! Rostron has top skilled technicians that truly care about their customers !
Frank Genco
Frank Genco
12:13 11 Apr 24
Great service
Victoria Nehl
Victoria Nehl
00:13 11 Apr 24
Annual a/c inspection done today. The technician was on time, professional and neat. I have never experienced anything less. Great company!
Lisa Verni
Lisa Verni
19:37 10 Apr 24
So informative, courteous, and prompt.
Ken Marion
Ken Marion
18:50 10 Apr 24
Kathie Andrieu
Kathie Andrieu
13:13 10 Apr 24
Your technician Mike was on time and extremely helpful programming our thermostat as well as the usual air conditioning service. We have been customers for over 35 years and highly recommend Tom Rostron.
Tom Drennan
Tom Drennan
11:52 10 Apr 24
I have used Tom Rostron to service my systems bi-annually for the last 5 years. They contact me to set up service appointments & have maintained my aged equipment with no experienced down time throughout. Every service tech has been knowledgeable & courteous.
John Westerdale
John Westerdale
23:23 09 Apr 24
Steve from Rostron did a great job on our HVAC systems. Great to know the hardware has been checked! Great scheduling by the office too.
Sharon Dellett
Sharon Dellett
18:23 09 Apr 24
Had our spring maintenance today with Ryan. He changed the filter and made some recommendations for the efficiency of our condenser. Very pleased with the service as always.
William Andersen
William Andersen
10:42 09 Apr 24
Roland Demartino
Roland Demartino
15:24 05 Apr 24
The best service ever. Thank you Roland
michael zapicchi
michael zapicchi
19:24 04 Apr 24
Pleasant and professional are the words that come to mind when describing our experience with Tom Rostron…we recommend them whenever we are asked!
Fred REINIGER
Fred REINIGER
15:16 04 Apr 24
Rick completed 3 annual AC service (incl. Wall First Aid) jobs for me yesterday. Weather was horrible and he should be complemented on successfully completed them (with a smile).
Monica Ottinger
Monica Ottinger
14:42 04 Apr 24
Great company, from the office staff to the technicians and owners, this company gets it right. No reason to call anyone else for your HVAC, plumbing or electrical needs.
David Shaver
David Shaver
13:20 04 Apr 24
Rostron company are very reliable and trustworthy. The service man, Stephen is becoming like family.
Donna G
Donna G
13:19 04 Apr 24
Steve B tuned up our A/C unit. He performed thorough service, was on time and professional. I truly appreciate the great customer service and courtesy I receive from Rostron.
Marjorie La Rosa
Marjorie La Rosa
13:03 04 Apr 24
Service technician was polite, knowledgable and professional.He offered good recommendations as to how we can best utilize our system for maximum comfort and efficiency,
Steven Robinson
Steven Robinson
17:14 03 Apr 24
Ryan came by to help with our ‘noisy’ ductwork, super friendly and helpful! Great service (we have already benefited from their service membership program).
Roger Trudeau
Roger Trudeau
14:58 03 Apr 24
Kyle K was on time, professional and answered all of my questions. Great customer experience.
jodi Basen
jodi Basen
12:24 03 Apr 24
Been using them for over 25 years. The guys are awesome so knowledgeable and so nice. The owner is awesome too!
Vance Skidmore
Vance Skidmore
12:04 03 Apr 24
Tom Rostron Co...is just fantastic. Our technician, Kyle, we right on time and extremely knowledgeable and friendly. It was a pleasure having him service our systems and we are lucky that we have Tome Rostron Co!!
Louise Abatemarco
Louise Abatemarco
12:01 03 Apr 24
Joe came yesterday to perform the annual maintenance on the AC units. He is very personable and professional. He explained what he did, and he checked out an issue with our heating unit, which is also under maintenance.
Jon Fraser
Jon Fraser
20:11 02 Apr 24
great service and information/consult about our hvac system
Peg Leonard
Peg Leonard
13:25 02 Apr 24
Rick was great! He arrived on time got the job done and was so pleasant
Jack Schnelle
Jack Schnelle
12:56 02 Apr 24
Conscientious, knowledgeable, extremely communicative. Overall a great experience!!!
Eileen Devlin
Eileen Devlin
14:16 28 Mar 24
Patricia Zambrano
Patricia Zambrano
14:13 28 Mar 24
Prompt, professional and reasonable prices
Mark Distler
Mark Distler
13:11 28 Mar 24
Rick B was outstanding on the explanation of the problem and servicing it. He had the parts needed in his truck and took care of the problem immediately. Was even friendly with my dogs! So glad I signed up with Tom Rostron, called for help at 8am and the Rick was here a hour and a half later. Thanks
Kirby Vargas Jr
Kirby Vargas Jr
22:51 27 Mar 24
Woke up to no heat, getting an error code 200 on my Trane furnace and had to turn the system off. Called Air Experts which installed the system. They came out and told us it was a circuit board ($2,100). They stated that was going to be the beginning of some very expensive fixes moving forward. Then recommended a totally new system and made an appointment with their sales team to come out. Then we found out Air Experts and AJ Perri are now under the same umbrella company. We called Rostron Premium Home Services and their technician (Mike K) came out the same day. Mike K was very knowledgeable and polite. Mike K quickly isolated and repaired the issue (Igniter) for $273. We were so glad to find a company that was trustworthy and a one stop shop (Cooling, Heating, Electric, Plumbing) we immediately picked up a service contract.
J Vilardi
J Vilardi
13:25 27 Mar 24
Kyle K was especially informative and welcoming when cleaning my dryer vent. He arrived exactly on time and he explained all he was going to do and how my new membership will be so very beneficial. He was excellent!
Alexander Mondrick Jr
Alexander Mondrick Jr
14:08 26 Mar 24
HVAC residence servicing. Outstanding professional service! Joe our service technician was simply outstanding. A true asset to your business and clients.
Dennis Barry
Dennis Barry
13:14 26 Mar 24
Rating this team a 5 out of 5 is an understatement. The Project Manager Joey Holland started the process with a detailed explanation of the different manufacturer options and layed out all benefits of each and the associated costs. There was no pressure and left the decision up to us as to what equipment was best for us. Joey delivered everything as promised. The installation team of Rich, Mike and Gary were professional, courteous and respectful of our home. They left the house the way they found it. Considering the amount of equipment that had to be taken out and new equipment installed this was no small effort. The attic space they had to work in was extremely tight and in spite of having to remove duct work and reinstall it they got the job completed ahead of schedule. When the installation was complete we were given a detailed review of how to use the app for the thermostat. Since not everyone in the house is comfortable using an app they took the time to explain how to use the new thermostat manually.This experience is consistent with our previous dealings Rostron Premium Home Services and I think it has exceeded our expectations.Dennis & Julie Barry
Ryan Gessel
Ryan Gessel
22:42 25 Mar 24
We have had Tom Rostron Company do a number of jobs for us over the last few years. We owned a laundromat and had our main HVAC system go down in the middle of a 90-100 degree heat wave, while we were on our honeymoon!!! Needless to say, they came through and had a new system installed for us within a matter of days. Just recently we needed to add a supplementary AC system to our house and Tom Rostron was our first call. Their crew was very professional, clean, courteous, got the job done quickly and professionally. During the install they noted that the main HVAC system in our house appeared to be having some issues and we stupidly did not have any maintenance plan set up. They went ahead and did a couple cleanup items on the spot, but we scheduled to have them back out for a system service and subsequently signed up for their maintenance plan.I'll say that in general with service based businesses you get what you pay for. It's crazy to me to see people complain about the cost of service calls. If people feel they are being overcharged perhaps they need to go to trade school and learn to fix stuff themselves. Oh wait, you don't have time to take off work from your mid 6 figure job to fix it yourself? That's why you call a professional service provider. At the end of the day, Tom Rostron company has been fairly priced for the work they've done for us. But beyond that they've been responsive, professional, clean, and show up when scheduled and I haven't had to be pulled away from work to manage the jobs they are doing. You also never know who you are letting into your home this day and age. Every TR service tech that has been in our home has been beyond courteous, professional and both my wife & mother in law have been comfortable in the house with their service techs present. That says a lot.
Dan Hertling
Dan Hertling
16:07 22 Mar 24
Genna Lucibello
Genna Lucibello
14:44 21 Mar 24
Randy and Omar did a great job. They were both professional and courteous and did a great job repairing our heating system
Josh Molinoff
Josh Molinoff
14:01 21 Mar 24
Tom Rostron Co. is a wonderful company to work with. They were quick in responding to my email inquiry, set up a time for a technician to come out the next day, and called me to keep me up to date on where the technician was before his arrival. Rick was so nice and helpful and got the issue fixed right away. Great company and team!
Michelle Hurley
Michelle Hurley
13:17 20 Mar 24
Randy and Omar installed a garbage disposal yesterday! They were on time, efficient, friendly and extremely professional. Thank you Rostron Premium Home Services!
Joy Pierce Mathews
Joy Pierce Mathews
13:51 18 Mar 24
Joe is articulate and helpful and professionally polished. We are grateful for his expertise and honesty.
Amy Martino
Amy Martino
21:52 15 Mar 24
Tom Roston's technicians are courteous and arrive on time. They make recommendations and answer all your questions with clear explanations. Ryan J. has been our technician for several cooling seasons and he has always been pleasant, honest and knowledgeable. Our family would highly recommend this company!
Greg Dodd
Greg Dodd
18:37 15 Mar 24
I had a heating system failure with a 35 year old furnace. Ryan J. from Tom Rostron Co, came to the house and had this old furnace back on line and heating my house in about an hour. He explained the problem in great detail and made some very good suggesting's. He was very friendly and genuinely concerned about my situation. It was just a great experience!! Thanks Ryan!
Jean McManus
Jean McManus
00:04 09 Mar 24
tom perrine
tom perrine
15:54 07 Mar 24
Had a heat issue and called Rostron Co., Inc. Explained the problem and they responded same day. Rick B. was the service tech. He explained what was wrong and what needed to be done to fix the problem. He ordered parts and was back here the next day. He was very professional, polite and very knowledgeable, and fixed the issue that day. Will recommend Tom Rostron Co., and Rick B was great. Thanks so much.
Tricia Callahan
Tricia Callahan
13:29 07 Mar 24
Very courteous and knowledgeable!
Kevin Toomey
Kevin Toomey
15:20 06 Mar 24
Your team is always efficient and courteous. From making sure the space remains clean to explaining the work performed and answering my questions.
Corey Shaker
Corey Shaker
18:52 04 Mar 24
I have dealt with two of the techs there. They were bother VERY knowledgeable. It is redressing to deal with people that know what they are doing.
Terry Van Ness
Terry Van Ness
18:43 27 Feb 24
The time finally came for us to replace our 28 year old boiler. We decided to use Tom Rostron Co., Inc. and, by far, that was the absolute best decision we could have made. We could not have been happier with the service we received.The Tom Rostron Team has been amazing. We met with Joe Holland, the Rostron project manager, to discuss our options. He was knowledgeable and professional. It was such a pleasure to deal with Joe - no high pressure tactics or push to sell on certain things. Joe was extremely responsive and answered any of our questions immediately. He stayed with the job from beginning to end - from when he sold it to when the install team finished the job. It is obvious Joe takes immense pride in providing premier service to his clients.The install team was also amazing with Roland D. as the lead and Randy, Omar and Shawn. The techs/installers were on time, thorough, extremely polite, respectful and above all, very professional. The team was super clean while working in our home and left the basement area cleaner than when they started.We would recommend Tom Rostron Co to anyone needing heating and cooling services! This company and their team (Joe Holland, Roland D., Randy, Omar, and Shawn) get 5 stars! ⭐️⭐️⭐️⭐️⭐️
Alice Wood
Alice Wood
10:42 21 Feb 24
Whenever I have called them, they’ve been there. They are totally reliable especially in an emergency situation. Simply the best!
Zach
Zach
11:07 20 Feb 24
My technician Ryan was incredibly knowledgeable and helpful in fixing my furnace. He was professional, didn't try to upsell me, and explained why and what he was doing. I look forward to working with this company again and would recommend their service to anyone.
Steve Musich
Steve Musich
16:37 16 Feb 24
I had Sean and Christian install a new hot water heater today. They did great work. They instructed me on how to operate it and cleaned up everything before they left. Very pleasant experience.
Sara Phillips
Sara Phillips
20:13 14 Feb 24
Wow! I will never call anyone else. Our furnace was leaking, and this was the first issue since purchasing our home. The previous homeowners left Rostron's number for HVAC needs. After calling, our technician Rick arrived at my house within the hour. He quickly diagnosed the issue as well as thoroughly checked everything else to make sure nothing else needed his attention. He explained everything to me very clearly and gave advice on preventative measures. Rick was so friendly and I enjoyed chatting with him! 5 stars is not enough! 10/10, will call again!
Walter Hessberger
Walter Hessberger
17:33 13 Feb 24
Very professional & curtious. Explained every thing he was doing.Very pleased with the service.
Sharon Hadjimarkos
Sharon Hadjimarkos
02:19 08 Feb 24
This review is long overdue, but it’s best that I’ve waited because now I have had a full year’s worth of experience with this wonderful team! Starting w/ Donna at the office, who is always accommodating my schedule & explaining things to me, to Josh, project manager/sales who is down to earth & honest, who provided us w/ an easy, FREE solution to a problem last year, to all the service technicians, including Joe, Kyle & Steven, we are truly grateful for your professional, reliable service! I highly recommend Tom Rostron, CO Inc!!
Laura D
Laura D
17:58 02 Feb 24
I have an Old House in Ocean Grove. There is no existing duct work. There is boiler hot water baseboard heat. I interviewed three different companies. Tom Rostron offered the best solution and was competitive on price. Joe Holland was my sales person. He was very professional and took measurements and explained everything. I thought I needed to duct through a closet but he came up with a clever solution with minimal space loss. I still have the sacred old house closet space. Sean and his assistant Christian did the bulk of the install and worked efficiently and clean. They were very polite. The company also did the permitting, provided the electrician and had to negotiate with the feared Historic Preservation Committee. Top Notch. Strongly recommend.
Stephanie Puetz
Stephanie Puetz
14:25 31 Jan 24
Excellent service would highly recommend
Looper
Looper
22:32 30 Jan 24
Had them out to do my dryer vent. Very honest and reasonably priced. Tech was very clean and explained everything to me. I highly recommend them and will be using in the future for service on my ac and furnace
Arnold Cohn
Arnold Cohn
15:31 30 Jan 24
Joe was great, very responsive and explained everything he was doing.
Chris McMahon
Chris McMahon
14:48 30 Jan 24
This is the best conmpany to work with! Their technicians are exremely friendly, knowelegable and highly skilled. I trust Rostron to do a great job at a fair price.
William Magee
William Magee
21:53 27 Jan 24
The Tech Guy that came today ( Kyle K) was EXTREMELY professional and friendly! Didnt mind setting my thermostat. A real asset to his employer! Thanx!!!
John Hendrickson
John Hendrickson
18:45 25 Jan 24
Roland D and his assistant were great. Fixed our problem with no muss no fuss. Highly recommend this team. Very pleased.
Edward Farb
Edward Farb
18:35 23 Jan 24
Richard Wong
Richard Wong
01:20 23 Jan 24
Steve was honest and professional. I had two technicians with differing diagnostics on my HVAC, which my only solution/recommendation was to replace the whole furnace. I won’t get into the details but once Steve came around, he throughly checked everything and confirmed 1 out of the 4 pressure valve was defective. He replaced it with a universal valve and the heating started functioning properly. Always try to get additional opinions if you’re able to.Will be working with Tom Rostron for any future needs.
Barbara Policarpio
Barbara Policarpio
22:41 17 Jan 24
Mike K. was punctual, polite, explained everything to me and fixed my heating problem. Will definitely call Tom Rostron Co. with any problems in the future.
Todd Leonhardt
Todd Leonhardt
15:46 17 Jan 24
Rick did a great job. Explained everything in detail and the cost was exactly what he said it would be. Very happy. Thank you
Rich
Rich
15:13 16 Jan 24
Joe was a knowledgeable and friendly guy. We will only use Rostron from now on.
Gene M
Gene M
19:54 15 Jan 24
Mike M was very attentive and listened to our furnace issue. He identified our problem and rectified the issue allowing our furnace to be fully operational. Thanks Mike.
Lisa Williams
Lisa Williams
13:55 15 Jan 24
Roland D is the best! Highly recommend him
Steve Gorski
Steve Gorski
02:00 14 Jan 24
The company called me because it was time for my heating system to be serviced. We have it under contract with them. Rick B was the tech. and called me ahead of time to let me know he was on the way. When he got here he explained exactly what he would be doing and the price for his work and what parts he would be installing. Very professional and thorough. Rick is a very nice guy and easy to talk with. Answered all of my questions and thoroughly tested the system before leaving. Could not have been a better experience !!!
John Kempton
John Kempton
18:11 11 Jan 24
Kyle was very professional clean and proficient in his duties performed at my home while cleaning my duct hvac system
Dan Marx
Dan Marx
14:22 11 Jan 24
The technician was very very good and very informative and keep me updated along the way on any work that needed to be done
Penny Shawah
Penny Shawah
02:38 10 Jan 24
Great service. Very knowledgeable and professional.
Kat M
Kat M
20:36 09 Jan 24
Mike K. technician was very knowledgable and professional. He was punctual with appointment time and thorough with his explanations. I would highly recommend this company.
Rich Abrahamian
Rich Abrahamian
13:44 08 Jan 24
Kyle came to perform our duct cleaning. It's the first time I was using Rostron for this service. He was very professional, courteous and did a thorough job.I would highly recommend them
Carol Miller
Carol Miller
17:27 02 Jan 24
Ryan was very professional and knowledgeable regarding our heating system. I have always been very satisfied with Tom Rostron Co.
jimmy spano
jimmy spano
23:46 28 Dec 23
Excellent experience with Joe
JEFF ERB
JEFF ERB
16:15 27 Dec 23
I watch close. All of system checked and cleaned properly.
Rich Caldwell
Rich Caldwell
14:16 27 Dec 23
William Ruggieri
William Ruggieri
04:58 23 Dec 23
Prompt, professional and knowledgeable service with an excellent attitude from your rep., Joe B. - we hope to see him on future calls ! Also kudos to a great phone contact rep.
Kristen Hodnett
Kristen Hodnett
18:30 22 Dec 23
Detailed and friendly! Took time to do the job well and explain the process at the end of his visit.
Donna Martemucci
Donna Martemucci
14:40 22 Dec 23
We have been using Tom Rostron Co.for several years now...no matter what happens they respond in a timely, friendly manner. Their work is excellent and prices fair. Had winter check up today. The scheduling and follow up with Siobhan was polite and on target.George arrived exactly on time this morning was friendly informative and clean...they cover their shoes!!!Highly recommend this company.Call Siobhan for an appointment!!!5yrs later still think this is the best business I have ever dealt with in 38 years I have owned this home. Had a service call yesterday technician Rick(?) Was excellent...explained everything to me step by step. Showed me my options and had problem solved promptly.I recommend this company to everyone and now they do plumbing and electrical....will be my first call fir these services also.
michael tasy
michael tasy
20:28 21 Dec 23
We have used them a few times. Our technician, Joe B. was great.Kept us informed when he would arrive. Listened to what we thought our problem was, and communicated with us about what he was doing. Thorough and polite. Highly recommend them
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