Emergency Service Request
Emergency Service Request For HVAC Services:
As a member of Rostron Premium Home Service, you receive priority on emergency service request service calls. Members move ahead of non-members on our schedule. Expect emergency services for members to be handled within a 24-hour window, you will hear otherwise if we are unable to get out to you within the 24-hour window.
If nonmembers call outside of regular business hours for emergency service, it’ll be $199. After-hours is any time after 5 pm and before 7:30 am. Our business hours are 7:30 am to 5 pm Monday through Friday. If you schedule a service during those hours, it will be a $99 diagnostic fee + repairs if needed.
Please use the form below to schedule a service request.
If this is an emergency call 732-374-9949 for the fastest service.
Please use the form below to schedule a service request.
If this is an emergency call 732-374-9949 for the fastest service.
Emergency Service Request For HVAC Services:
As a member of Rostron Premium Home Service, you receive priority on emergency service request service calls. Members move ahead of non-members on our schedule. Expect emergency services for members to be handled within a 24-hour window, you will hear otherwise if we are unable to get out to you within the 24-hour window.
If nonmembers call outside of regular business hours for emergency service, it’ll be $199. After-hours is any time after 5 pm and before 7:30 am. Our business hours are 7:30 am to 5 pm Monday through Friday. If you schedule a service during those hours, it will be a $99 diagnostic fee + repairs if needed.
5 Star Google Reviews
Timothy Corey
18:51 06 Jun 23
I have used Tom Rostron for several years, and they have never let me down. They come promptly when you call and keep appointments. The work is done professionally and courteously. Our technician today, Zack C was a pleasure to deal with. He did our annual heat maintenance, and found a problem with an ignitor which he fixed. I dont hesitate to recommend this business.
Holly Heller
10:05 06 Jun 23
Mike I
13:02 03 Jun 23
Great customer service. Had an issue with my condensate pump on a Friday evening after hours. Ryan, the tech, was able to get to my home about 2 hours after my call. He was quick and professional - very happy I signed up for the annual maintenance contract!
Arthur McGrath
12:50 03 Jun 23
I had a big problem, summer was coming and my AC had not survived the winter. Josh, sales re from Tom Rostron arrived on time to give me a through review of my options for the needed total replacement of my HVAC system. He was professional and thorough. He patiently explained the mysteries and advantages of a heat pump addition and fortunately the equipment provider had a promotional rebate which we were able to take advantage of. Finally we were able to get approval for a 60 month payment plan for the new system. He committed to an installation team within the next ten days. Sure enough, on June 2, promptly on time at 8am the caravan of the team of Josh and the installation team of Sean and Christian arrived with 3 spotless vehicles. Their task was the removal and replacement of the air handler which lived in the attic above the 2nd floor and the condenser which lived outside the house. I couldn't imagine how they were going to be able to do all this work in one day. Sean took on the attic and began the dissembling of the large air handler while Christian took on the removal and replacement of the outside condenser unit. Unfortunately it was a bit overgrown around the condenser, but Christian came with rake, shovel and bucket and left the area looking much better than he found it.Meanwhile Sean is in the attic working in high temperature since unfortunately for him it was a beautiful sunny day. Amazingly during the morning large pieces of the air handler began appearing in the driveway. Not sure how he pulled that off. When the job was done Sean gave me a tour of the new air handler and explained the location of the various components we included in the system. Finally Sean guided me through a tour of the web based app and wall thermostat system which makes the system operation a breeze. Their entire pathway into the house and up the carpeted steps were covered with thick Rostron blankets to protect the flooring. When they left the house was spotless, still not sure how Sean and Christian pulled that job off in one day. They were both very pleasant and professional. After they left around 4pm with all the debris from the job I received a call from Josh checking on how I felt about how the job went. Needless to say I was very satisfied with the how the job was completed and thrilled to have such a quality HVAC system up and running. I recommend Tom Roston and his team without reservation.
Steve Heisman
23:49 02 Jun 23
called because AC stopped working at 5:20 on Friday eve June 2nd. Ryan J got to my house in Toms River from Wall by 6pm. New part installed and AC was fixed before 7pm. Nothing left to say. Excellent service!
Emilio DiIorio
17:17 30 May 23
Paige Stevens
21:26 26 May 23
Michele Bozzay-Lockwood
12:16 23 May 23
I have used Tom Rostron for many years as well as the same tech, Bob.The consistency is there in the service and professionalism. I am pleased as always!
Alan Stuart
16:33 22 May 23
The project manager, John Fels was extremely professional and knowledgeable. We discussed the scope of the project and he provided several options and provided immediate quotes. When it came time for the installation Rich, Christian and Garett were very professional and clearly experienced. They worked hard for three days is tight conditions to install the Daikin Fit system furnace, a/c, water heater, electronic dampers and thermostats. On day one the heating was even throughout the house which had never been the situation before. The installers were very neat, covered everything with tarps and left everything as clean as possible at the end of each day. I have dealt with many contractors in the past and have never had such a stress-free experience. I would recommend Rostron Professional Home Services to anyone.
Barbara Hendrickson
14:32 22 May 23
We use Tom Rostron Co for our furnace and AC maintenance. Bob M has been our technician. He arrives on time, is courteous, and performs service efficiently. We are very pleased with Rostron and will continue to use them for our system.
Margaret Altieri
15:03 18 May 23
Kyle did a professional in inspecting system and explaining steps he performed.
Louise Abatemarco
11:18 17 May 23
Our AC Unit was making odd noises and our boiler had a slow leak. Joe came and checked the AC, and replaced several parts on the boiler. He is professional, explains everything, gave us options on the repairs, and completed the job.
Lawrence Lonergan
13:40 16 May 23
Excellent service by Josh,very knowledgeable,professional,and courteous fixed our A.C. Issue efficiently
Zak Sussman
12:35 16 May 23
John Del Mauro
12:30 16 May 23
Tom Rostron Company saved the day! On the morning of my daughter's wedding, two (2) of our A/C units both went down with a household of bridesmaid, hair stylists, make-up artists, etc.. After reaching out to many local suppliers, Tom Rostron Company was the only one who truly understood how serious of a problem this was for me. Within 45-minutes of my call, a technician was onsite and totally repair one (1) unit and figured out a way to temporally repair the second. The technician could not have been more knowledgeable and was able to make these repairs with minimal disruption to the wedding preparation. These guys know how to run a business!!!!!
Rosemary Courtney
17:34 15 May 23
Debbie Keenan
16:58 12 May 23
Absolutely love the new branding. I see your trucks everyday on my commute up and down the 35 corridor. Best of luck.
Mike Hurley
21:31 11 May 23
I left a message after business hours regarding unusually loud noise coming from our A/C unit. Donna called us first thing the following morning & was able to provide a same day appointment. Our technician, Joe, was prompt, professional & friendly. He gave us a thorough diagnosis of the suspected issue & developed a plan to address it. Very positive experience!
Jeremy West
15:12 10 May 23
Had a new HVAC system installed by Tom Rostron 9 years ago and it has been running without issue until recently when the blower motor burned out. Could have also been the board, but they couldn't confirm that before replacing the motor and testing. Luckily the motor was covered under a 10 year warranty so that component was gratis. Labor cost to replace the motor ended up being roughly $730/hr. Everyone I interacted with was very pleasant, punctual and professional.
Esta Kaftan
13:46 10 May 23
Set up for seasonal cleaning with Rostron and lucky for us Joe was our technician. Joe arrived on time, was friendly and knowledgeable, answered my many questions, solved my minor problem and was respectful of my property. Give him a raise, promotion, bonus and free lunch !!
lee mcdonough
18:33 09 May 23
Steve was terrific!And you all have always come through with everything!Thank you!
Louis Malizioso
18:24 08 May 23
Mary Loetscher
01:14 05 May 23
Tech Ryan was in contact w us when he was on the way and arrived on time. That’s very much appreciated. He was thorough, knowledgeable, and explained what he was planning to do. He made suggestions of what we could do to make our system safer which we very much appreciated.
David Syby
23:54 26 Apr 23
Joe B completed a HVAC service call today for one of my customers today. He was punctual and very thorough and took the time to explains different options for the HVAC unit. Highly recommend Tom Rostron Company the entire company is excellent!
John Lutz
20:07 26 Apr 23
Very professional and efficient. Thank You
Rob M
11:42 21 Apr 23
I’ve used Rostron a few times and have always been satisfied. My tech , Rick B was excellent. Explained everything to me. I would highly recommend using their services.
Dianna Furnari
13:25 18 Apr 23
Technician Ryan was professional, very informative and thorough on his maintenance a/c visit. Arrived on time and called earlier with estimated time of arrival.
Ralph Florio
11:29 28 Mar 23
Tom Rostron Installers Mike and Mike just completed installing two highly efficient Daiken FIT HVAC systems in my home. They are true professionals that are neat and clean, and the job looks like artwork. Plus, they were a pleasure to have in my home for a couple of days.
Barbara Polster
16:44 24 Mar 23
We recently had a new furnace installed. Our technician, Shawn, was very knowledgeable, skilled, friendly, and neat. Everything went smoothly from start to finish. I’m very thankful to have such a reliable and dependable company to reply on. Thank you Tom Rostron Co. and crew!
Ted Ferraioli
03:05 07 Mar 23
Always professional friendly on time. I have been with them for many years and have never regretted it.
Mike D'Altrui
14:57 06 Mar 23
Exceptional service and quality! Very professional and knowledgeable staff that shows up and gets the job done efficiently and effectively. We've used Rostron for over 15 years and will continue to recommend them.
Bruce Turner
00:42 01 Mar 23
Highly recommend! I have been a Rostron customer for about 10 years now and have the maintenance agreement. Steve B. showed up on time, was very professional and extremely friendly. I was having a problem with my heating system and after through diagnostics, he was able to find the problem and offer several different options to solve the problem. Once a solution was selected, the repair was completed and everything is running fine.
Mike Miller
16:41 28 Feb 23
Ryan J did a great job.
Noelle Zeppa
15:35 28 Feb 23
Joe arrived in a timely fashion. He was professional and thorough. He communicated the issues effectively to both myself and the tenants. He advised me of the charges and made sure I was okay with processing the credit card I have on file.
Andrew Milone
00:57 24 Feb 23
Kudos to technician Ryan. Not only was he professional, knowledgeable and patient, he also demonstrated a sincere concern and understanding for my frustrations. He is to be commended. Rostron installed the heating and A/C in our new home in 2003. We have been customers ever since.
Robert LoFrisco
17:14 17 Feb 23
Highly recommended! Superior service; pleasant and transparent from start to finish. My initial call for appointment was answered by Chris who was very pleasant and helpful. He scheduled my service for the same day with a workable service window of two hours for the tech to arrive. Ryan was the tech who came to work on the heater. He called to confirm the job and to say he was on his way. He was on-site within five minutes!. Ryan clearly explained the problem as well as the available solutions, He was honest, accurate and professional to a fault. I’m sold on Rostron. If I ever need HVAC work in the future, Rostron will be my first call.
Marshall A
21:23 14 Feb 23
Tom Rostron's team of professionals like Rick and Josh were very empathetic and responsive. They understood the problems and began by first suggesting solutions which required the least amount of expenses.
Chrys Art
21:45 10 Feb 23
Rick B from Tom Rostron was very professional, thorough, and respectful. I received a call in advance of the appointment time for a status update on arrival.
June Rudd
18:42 04 Feb 23
Tom Rostron was super responsive. Ryan came out first thing on a last minute call on a Sat morning and it was the coldest day of the year. He fixed the prob and did some preventive replacements of a filter. I couldn’t be happier!
Barbara Fritz
17:24 04 Feb 23
Very positive experience. Response time great. Can't say enough good things about Ryan, the technician. Very professional and competent. Explained everything thoroughly. Very friendly and personable. Would definitely use again and highly recommend.
frank genco
16:09 04 Feb 23
Great customer service from the moment I contacted them. I spoke with Christopher who set up the appointment and was able to schedule me within a couple of hours. My technician Ryan was very knowledgeable and personable. He diagnosed the problem and was able to make the repair swiftly. I highly recommend them.
Carol
17:37 19 Jan 23
This is an update to our previous post. When we discovered an issue with our new heat pump system, Joe and the team at Tom Rostron were immediately responsive to getting the problem resolved. They totally stand behind their word. Also, the Daikin/Abco company who made the system went above and beyond in promptly sending replacement parts and working with us and Joe to make the issue right. Still HIGHLY recommend these guys!
Tracie Mendoza
17:02 17 Jan 23
I don't even know where to begin! I am over the moon pleased with the professionalism and the overall workmanship of this company! From the get go with John to the two guys who did an outstanding job installing our new system Shawn and Christian! This team was phenomenal and really made sure everything was done properly and they showed up on time. We moved into a home that had a system that was older and we needed to find a way to remedy some of the humidity issues in the home as well. I was referred to Tom Rostron by the painting company we used, so I gave them a call. John called me right away and set something up for that week. I told him my concerns with the basement ventilation and he took an honest approach instead of trying to sell me he showed me. He showed me the vents down there he walked me through the old system. Once we finished I concluded it was time to pull the trigger. I then had an appointment for them to come out and replace the hvac system. I am so thankful that they sent Shawn and Christian, they went above and beyond! When the job was complete Shawn walked me through the system and everything he had done and then some, I am so glad there are still folks like this out in the world as well as companies like this too. I will also be using Tom Rostron for my maintenance plan and have no problem referring this wonderful company to any and everyone! Thank you guys for everything! Special shout out to Shawn for putting a few screws in my basement stairs!!! you guys rock!
Chet West
23:11 13 Jan 23
It was time to replace our mini split system which was installed over a dozen years ago. Josh Holland was our sales contact and we settled on a full replacement system that met the exact needs of our second floor in our reverse build. The system was installed late last fall in less than two days and all the work was clean and professional looking. It was a terrific experience from beginning to end and we plan to continue using Tom Rostron services for our A/C systems and our heating/furnace system including the maintenance contract . Chet West Avon, N.J.
Faith Suozzo
00:38 13 Jan 23
I have been a loyal member customer for a few years now and I always receive high quality service! Highly recommend
Mary Jean Carroll
20:31 12 Jan 23
The team at Tom Rostron were wonderful at installing our new Daikin mini split AC units. Everyone was very professional and completed the job on time. The main technician Joe H really made a difference when choosing this company and product. The installers- Shawn, Christian and Mike were top notch. I recommend them 100%!!!! Thank you. MJ
Elizabeth Jacobson
12:48 11 Jan 23
I use Tom Rostron Co for my business, which has several HVAC units. Technician Steve is always always very professional, on time and thorough. I highly recommend this company.
Steven Bertucci
10:18 11 Jan 23
Excellent service ! Tom Rostron Co. goes above and beyond to meet and exceed your HVAC needs and expectations.
Leland Bieniasz
13:55 09 Jan 23
I was extremely happy with the services Tom Rostron provided when we moved in 2019 and we wanted to convert our house from oil to natural gas. Bill Suer graciously supported us through the transition and even helped us with our paperwork to NJNG as we qualified for an On-Bill Repayment program.The installation of the new furnace was seamless and extremely clean. I would be happy to recommend Tom Rostron to someone else and definitely would use them again!
Heba Soley
02:36 09 Jan 23
I want to sincerely thank the TomRostron team for a superb, timely, neat and professional recent installation of my 2 new FIT systems for our home. The workers Shawn, Rich and Christian were all very polite and accommodating of my unique requests for the large addition we are doing to our home. These new FIT systems are everything they said they would be and more. Quiet and comfortable. I love the app and how easy it is to monitor when we are away.Thank you and I normally don’t take any time to post reviews but I do read them all the time. I thought this was worthy of a review so others would be able to benefit from this professional company.
Lauren Papale
18:46 08 Jan 23
Tom Rostron company is amazing! Very professional & friendly! Donna is so sweet on the phone.Technicians are very knowledgeable, Professional & on time! This company sets an example on how great business should be practiced!! Definitely will use these guys over and over again .
gillian scullion
18:45 08 Jan 23
Great company guys are super nice and respectful and do awesome awesome work!! 10/10 👍👍👍👍
Joey Holland
16:28 08 Jan 23
Kyle came out for a dryer vent cleaning. He did a excellent job and cleaned up like he wasn’t ever there. Great service!
linda boccino
15:08 26 Dec 22
We were very satisfied with the service we received. Our tech Rick B was totally professional and knowledgeable and even though he had to show up on Christmas Day to solve our heating problem, he was pleasant and took the time to explain each step of what he was doing and why. Would highly recommend
Gene Rutkoski
01:02 24 Dec 22
Excellent and speedy serviceRyan J is very professional and knowledgeableWill definitely use them againThanks
Andrew Casey
16:48 06 Dec 22
Steven B was timely & efficient while servicing my humidifier. He explained everything to me in a clear fashion, showed me how to start up & maintain my unit, answered all my questions, and gave me some tips going forward. I will 100% be using Tom Rostron again for any HVAC servicing in the future. Thanks again!
Trays On Trays
00:08 06 Dec 22
Tom Rostron team installed a new mini split in our pool house to replace a DIY system that stopped working. Everything from the estimate process to the craftsmanship of the install were all top notch. Would definitely recommend! Joe H made the entire process super easy!
Charles Simon
14:11 08 Nov 22
Joe B is awesome. On time,friendly and professional. Really knowledgeable and thorough. A true credit to the Tom Rostron Company.
Thomas D
12:27 01 Nov 22
Our experience with Tom Rostron HVAC was top notch. They installed a supplemental ducted mini split in our attic the upstairs and we couldn’t be happier with how things turned out. Josh was excellent at helping us decide what would work best for us and helping coordinate the project from beginning to end. The rest of the team and installers (Rich, Mike K and Kyle) were also excellent. Everyone was extremely careful moving things up into the attic, kept the house clean, and installed everything neatly and efficiently. I would definitely recommend these guys to anyone who prioritizes getting things done quickly and correctly.
Cory Smith
20:13 31 Oct 22
Fantastic service. Professional and kind. Will recommend to all neighbors and family/friends! 5 stars plus!
Thomas J Smith
23:33 27 Oct 22
Joe B arrived on time and explained all that he did and the costs.Will see you guys in the Spring for an AC tune up.
Karen Tedesco
19:42 26 Oct 22
This is the 3rd time using Tom Rostron Co for this service & each time havg James Muniz as my tech. Always happy with their service from the ease of making an appointment to the jobs completion. They keep you informed of your appointment by email & calling plus sending a picture of the tech coming for the service. James Muniz has been my tech each time and I can honestly say he is very professional, courteous and always has a smile on his face. From beginning to end he explains the steps he will be taking to complete the job and what to expect afterwards. I highly recommend Tom Rostron Company.
Joseph DeMaria
12:16 26 Oct 22
We have been using Tom Rostron for years, and they always deliver top notch service.We just moved into a 5 year old over 55 community and the home has the basic HVAC system. Since both my wife and I suffer from allergies and dust , we had Josh come out for a consultation and with his help we decided on a retro fit for a 4 inch filter, a built-in humidifier and an air purifier. So, after having our ducts cleaned we scheduled the installation. The installer, Randy did a phenomenal job. Professional, Neat and we are now hoping for many years of a better healthy home environment.Highly recommend.
Kathleen Strittmatter
18:58 25 Oct 22
We used Tom Rostron Co. at our office in Spring Lake Heights. James Muniz has been doing the duct cleaning at our office for several years. He is friendly and respectful of our space. We enjoy seeing him when he comes.
Joseph Lyons
21:20 20 Oct 22
Ryan was very thorough with the installation, testing new components after install and spent considerable time answering my questions. I definitely recommends these guys.
Gregory Fusco
20:28 19 Oct 22
Rick was very helpful in showing/teaching me how the systems work and how to maintain them. Good job, Rick.
Kari Murphy
15:56 19 Oct 22
The Tom Rostrand Company has serviced and repaired my HVAC system for many years. When repairs were needed, they provided multiple estimates at different price points. Unlike other companies, they lay out the pros and cons of each scenario without pressuring you into the highest option. Their technicians, especially Ryan J and Rick B, are incredibly kind, prompt and professional.
Debra Patterson
16:09 17 Oct 22
As always, the service was excellent. Steven B. was very courteous and professional and answered all my questions. I have been completely satisfied with all the service I’ve received from installation to regular maintenance visits.
russell p
12:52 11 Oct 22
Tom Rostron Co., just completed replacing two condensers and the complete UNICO system in my house and I'm very pleased with their service. They were very professional & courteous and explained in detail any questions I had for them. Their initial quote for the job was adhered to without any "extras" that sometimes "creep in" to a project of this size. I wish to thank their team - John, Sean and Randy for a job well done and would gladly recommend this company to anyone needing HVAC services.
Tony Novo
16:31 10 Oct 22
Tech was very knowledgeable and polite. Totally recomend Steven B.
Raymond Eckhoff
19:28 04 Oct 22
Joe was here last year. I had simple part replacement he gave me my two option and pointed out why I should replace with new. So professional and quick. So nice to have heat again Thanks for coming so quicky
Tom Corbo
18:12 19 Sep 22
Joe B. was great, very professional and efficient.
Donald Strunck
12:50 09 Sep 22
Karen Sullivan
17:03 30 Aug 22
Had the annual furnace servicing today. Ryan J was very professional and courteous. He even took a minute to pet my dog!
Jenn Squires
16:51 30 Aug 22
Tom Rostron Company is truly the best around. I’ve used the company for the past 2 years for AC/Furnace maintenance as well as their dryer vent cleaning. All staff have been on time, courteous, friendly and knowledgeable. They’re also honest and trustworthy. Couldn’t ask for a better company to come to my home!
Rick Block
18:19 26 Aug 22
James cleaned both my dryer vents, and did a fantastic job
Peter Furcht
14:50 24 Aug 22
I subscribe to their maintenance service that provides seasonal system check-ups at no [additional] cost, priority emergency services as well as priority in scheduling appointments. After more than a year of this service, I am very pleased. They have lived up to their end of the bargain so professionally. I have always gotten an appointment when I needed it within my parameters; they have always arrived on time; when repairs have been required, they have been very reasonable in price and they had the needed parts on hand; the technicians (the most recent, Joe B) are courteous, professional, and honest. I had one situation where I thought the bearings on my fan were shot. The fan made a terrible squealing sound whenever it ran. I was prepared for an expensive repair. It turned out, a paper label applied by the manufacturer had come loose and lodged itself in the fan housing thus making the noise whenever the fan ran. The Rostron technician found the paper, removed it, and everything was fine. No charge.
Coach Brendan McGoldrick
20:49 22 Aug 22
I called explaining an issue was taking place, they got a great technician out to our house much quicker than originally anticipated and they treated me well. You can't really ask for much more than that.
Mike Citarella
19:55 18 Aug 22
Tom Rostron Co was great . I want to thank Mike Rich and Christian .I cant say enough great things about this company .Tom company was very professional .i had my quote for my unit within an hour and installed in two days in 90 degree weather .i high recommend them thank you
Alissa Downey
00:38 13 Aug 22
This company was very responsive when our a/c stopped working. Ryan J came out and was able to fix the issue by replacing a part within an hour of arriving at my house. Great job, Ryan!
Carlos Pratt
15:45 12 Aug 22
I have used Rostron for many years: Ryan was the most personable Rostron technician I have worked with. He explained aspects of his work, which was very efficient, and discussed why there was a problem.
Dawn Bonelli
00:24 05 Aug 22
I called because of a problem with the thermostat that was not working on a hot night. I feel very lucky that I was able to get an emergency repair. Joe B got us going again and was very professional. I was so pleased I signed up for a service contract just like many of my neighbors. I highly recommend Tom Rostron
elaine bellis
10:42 04 Aug 22
I was very pleased with the service man and the expediency of locating the problem with the AC unit. Ryan was knowledgeable and professional. He offered options for the repair and I am very happy with this service.Thank you
Genevieve Van Pelt
21:00 03 Aug 22
Recently our ac stopped working during a horrific heat wave. I called 2 places and was treated quite poorly on the phone. I did a google search and fell upon Tom Rostron Co., Inc. One of the best things that ever could have happened to us. The gentleman,Christopher, really listened to me and my family's medical needs for needing the air conditioning. Our repairman, Ryan J, was here the next day. He was so polite and courteous beyond words. He listened intently to our ac story and went right to work. He knew exactly what the problem was and began trying to locate the parts. He didn't stop until he finally found one and had the part expedited . He explained the costs and explained what he needed to do the repair. In 2 days he was back with the new engine and was ready to work. He was amazing.Your company is blessed by having Ryan J. as your employee. He is everything you would want an employee to be. He is compassionate, kind, hard- working and honest.I look forward to him coming back for our heating system. Thankyou for everything Ryan J. !!!!!!!!!!!!
Ilsebet Gianna
17:02 03 Aug 22
Rick the lead technician is a blessing. His attitude is uplifting, his persistence in finding the solution to fix the problem no matter how difficult it was extraordinary, and his kindness and caring is exceptional! Tom Rostron Co. has wonderful employees but I wanted to give a special thanks to Rick who came to the rescue for 10PRL! Our AC is now Cool and Quiet! Many thanks!
Bob
15:39 02 Aug 22
I had Tom Rostron install a complete new HVAC systems, replacing systems that were 25 years old. I was very impressed and completely satisfied with the job from start to finish. At the first meeting with Joshua H., he explained everything upfront and answered all my questions in a clear and professional manner.The technicians who did the installation were outstanding. They were very professional, knowledgeable, extremely careful and took pride in their work. I rate each one of them 10 stars out of 10:Shawn, Mike K., Christian, Rich and Randy all did a terrific job (especially when considering the terrible heat wave they worked under). They even made sure everything was cleaned up before they left. I can't say enough how satisfied and impressed I am with their workmanship, attitude and overall performance. I strongly recommend Tom Rostron Co. !
Laura Bedle
11:50 02 Aug 22
I'm writing this review on behalf of my mother. Her heat was not turning on from her newly-installed furnace. James C. came to her home and quickly resolved the problem. She said he was timely, polite, and respectful. He assisted her in having a better understanding of the use of her thermostat. She always has a pleasant experience working with this company.
Ann F
15:07 29 Jul 22
Josh Holland and his team of Michael Randy and Kyle were excellent in their professional skilled and timely installation of my mini duct units. Besides being helpful and friendly, Josh went above and beyond in clear and concise communication with our Historical Preservation Committee in zoom calls and in submission of permit applications.I highly recommend this team for your installation and sales at Tom Rostron
david renehan
19:36 26 Jul 22
Experience was excellentVery informative
Richard Fragiacomo
21:23 25 Jul 22
Called someone to fix my ac during a heat wave. First guy came (not from this company) & told me the unit was 20 years old & wasn’t much they could do. Then gave me an estimate to replace the whole system w a price tag of $9k. Before I pulled the trigger I noticed this company w over 400 reviews and 5 stars, figured I’d get a second opinion. Glad I did. They texted updates and came in the small two hour window; calling when on the way, within 5 minutes, diagnosed the issue. Explained the issue clearly, did a minor bit of maintence and left, saving me THOUSANDS in repairs.
Andrew Petrinic
00:59 23 Jul 22
Nancee Elisa Capote
16:18 21 Jul 22
From beginning to end everyone was excellent !!Joe Holland was professional , very detailed and took the time to answer all my questions and concerns.The installers , Mike and Kyle worked diligently , focused and respectful of my home space . They were , also, very supportive of each other. When finished, they cleaned up thoroughly. it looked like they were never there.I was very pleased with the job done!!
Donna Falken
20:59 18 Jul 22
Ryan , our technician, was so thorough and professional. Our service was reliable and work was done efficiently. Thank you
Rhea Nall
02:02 18 Jul 22
Rick did a great job fixing the problem quickly and efficiently.
Susan
22:36 14 Jul 22
The service technician was polite, respectful, knowledgeable. Ryan J answered all my questions and provided information about the various filters. Terrific service from this company.
Patrick Kowalczyk
20:44 13 Jul 22
Top notch service!
Tracy
15:20 13 Jul 22
Bob M was on time and let me know when he was on his way. Took care of AC maintenance without any issues.
Chris Williams
20:09 12 Jul 22
I don’t typically leave reviews but felt like I had to after the great experience I had with Tom Rostron. Josh made a sales visit after I had some issues with my older system. Josh was a breath of fresh air compared to other sales visits I had experienced from other companies. The whole sales visit felt like there was no pressure and no obligation. Josh clearly explained our options and was extremely knowledgeable of the equipment and very understanding of our needs and wants. Josh was very professional and yet I kept forgetting it was a sales visit because he was so friendly that it was like we’ve known each other forever. Like a friend just stopping over for a chat to see how things are going and giving some friendly advice to help.The day of the install was also great. I was given an arrival time between 8:30-9:00 AM and the team was there right at 8:30. Rich and Mike K were my install crew. They both were extremely respectful of our property and came in with a great attitude. We could hear them in the basement throughout the day whistling, laughing, and just sounding like they really enjoy their job. Their work was phenomenal. Our HVAC system is in our basement in a section we spent a lot of time fixing up into a gym and they not only noticed that, but made all the wires, hoses, pipes as streamlined and as out of sight as possible to blend in with the aesthetic we are going for down there without us saying a word. I am also blown away that they stayed late to finish the job. Even at the end of a long day, they were still in great spirits and didn’t seem rushed to get out of there.Josh had highly recommended a Daikin system for us and he nailed it. Now that it is installed, I feel like my mind is blown on what A/C should actually feel like. My whole life I thought it was normal to have these hot flash moments then the A/C finally comes on and blasts you until you start to freeze. Apparently, that’s not the case. Once it was installed, the Daikin cooled the house from 80 to 74 quickly but my wife and I kept asking ourselves “is it on?” not because we were hot, but because it cooled so comfortably that we didn’t even notice the temperature changes. The whole system is also ultra-quiet, especially the condenser outside. I could barely even hear it on when I was right next to it.I believe that an employee’s attitude and professionalism is reflective of the person running things up front. Based on the great experience that I had with Josh, Rich, and Mike K, it’s clear to see that Tom is good to his people and values good customers. You’re running a 5-star company Tom. We highly recommend Tom Rostron to everyone.
