Emergency Service Request
Emergency Service Request For HVAC Services:
As a member of Rostron Premium Home Service, you receive priority on emergency service request service calls. Members move ahead of non-members on our schedule. Expect emergency services for members to be handled within a 24-hour window, you will hear otherwise if we are unable to get out to you within the 24-hour window.
If nonmembers call outside of regular business hours for emergency service, it’ll be $199. After-hours is any time after 5 pm and before 7:30 am. Our business hours are 7:30 am to 5 pm Monday through Friday. If you schedule a service during those hours, it will be a $99 diagnostic fee + repairs if needed.
Please use the form below to schedule a service request.
If this is an emergency call 732-374-9949 for the fastest service.
Please use the form below to schedule a service request.
If this is an emergency call 732-374-9949 for the fastest service.
Emergency Service Request For HVAC Services:
As a member of Rostron Premium Home Service, you receive priority on emergency service request service calls. Members move ahead of non-members on our schedule. Expect emergency services for members to be handled within a 24-hour window, you will hear otherwise if we are unable to get out to you within the 24-hour window.
If nonmembers call outside of regular business hours for emergency service, it’ll be $199. After-hours is any time after 5 pm and before 7:30 am. Our business hours are 7:30 am to 5 pm Monday through Friday. If you schedule a service during those hours, it will be a $99 diagnostic fee + repairs if needed.
5 Star Google Reviews
Barbara Leparulo
22:08 28 Sep 23
Tom Rostron is top notch at all levels of the business from scheduling to installation. Everyone was professional and responsive. Each technician was knowledgeable about the system being installed. A new Daikin condenser and another zone was recommended. This resulted with new thermostats. I was walked through each feature on the new thermostat and the app.Each technician treated my home like their own. They were extremely neat and tidy. They worked in the rain and didn’t leave a footprint anywhere. Three technicians worked inside and outside and all worked as one team. I look forward working with this company for electrical and plumbing needs too.Kudos to everyone!!
Sarah Kenney
18:28 28 Sep 23
Frank Curatolo
12:25 28 Sep 23
I had a great visit from Rick. He was informative and totally competent and completed my requested tasks. I highly recommend Tom Rostron Co.
Lisa D
11:52 28 Sep 23
Ed Rakowski
14:26 26 Sep 23
Excellent service
Joseph Randazzo
12:45 26 Sep 23
Ryan J. was very professional. He explained everything in good detail and finished the job on time with no issues. I would highly recommend him and will only ask for him when I need further service.Ryan is highly educated, pleasure to deal with and always on time. I request him on all the work/inspections on my home.
Dawn Bonelli
12:45 26 Sep 23
During the thunderstorm our thermostat blew out. I called for after hour service which I could do because we are members. Ryan came, installed a new thermostat, checked the system and made sure we knew how to use the new thermostat. I’m so glad we got the service contract
john lauto
16:38 23 Sep 23
As all my interactions with Rostron are, in this case Ryan, the technician was knowledgeable, communicative, and courteous. I really value their expertise.
Leann Boyan
15:03 23 Sep 23
From the start Joe Holland gave me a fair quote and started and finished the job in a timely manner. Christian, Sean and Yang worked constantly for four days till the job was completed.
Matt Rummel
21:41 22 Sep 23
Janice Margot
17:49 22 Sep 23
We have been using Rostron for 30 years in this home and my parents were one of the first customers for Tommy Sr. We have always been extremely satisfied. They stand by their product and service. The service people are polite, prompt, and knowledgable and patient. They will go out of their way to help you. They got my heat going once at 11:30 at night. They will go over and beyond.
Jim Sheridan
20:25 21 Sep 23
Service technician was great!,
Betsy Wohltman
14:02 21 Sep 23
Bill Higgins
15:05 20 Sep 23
Very Professional. Completed the job quickly.
Tim Coyne
13:01 19 Sep 23
john Mulloo
20:21 15 Sep 23
Ken Marion
14:09 13 Sep 23
Domenick Luccarelli
11:53 13 Sep 23
Joe B. from Tom Rostron, Inc did semi annual service call on our HVAC unit. He arrived on time and spent quality time ensuring our unit is running in top form. Great company with excellent customer service and technical service team.
Noelle Haefner
20:13 12 Sep 23
Steven has been out to my house a number of times, fixing a system that someone else installed improperly. He is friendly, efficient, so very respectful and communicative, and patient—which is necessary when dealing with our system! I can’t recommend Tom Rostron enough!I wrote that a while ago. Our entire system went kaput, and this company has been at my house removing the old system and installing a new and better one. The technicians were so cooperative and pleasant—it was a pleasure to have them in the house. They were patient with my dog and my incessant questions! Love these folks!
Maria Vecchiotti
19:54 12 Sep 23
I have been using Tom Rostron for HVAC for almost 30 years. I just used them for plumbing services. Roland is terrific. He easily diagnosed and solved multiple problems. I highly recommend him!
Rob Formato
18:49 12 Sep 23
They were great ! On time , professional, knowledgeable. Steve B the tech was amazing ! I highly recommend them ! Bob M the tech for my heating maintencewas terrific . Great people
Mary Mullin
16:44 12 Sep 23
James C arrived on time, which I appreciate. In addition to the regular maintenance he gave me some good tips, which I also appreciate. Finally, he told me about the service plan so I saved some money. All good ready for summer.
Susan Falco
16:52 08 Sep 23
A Skalit
16:42 08 Sep 23
Edited to add: the post below this one was from two years ago. Since then we have used this company. Yesterday Ryan J came to check on our condensate pipes . He was on time, knowledgeable, and explained what he had to do. The pricing was fair also. I highly recommend this company for HVAC needs.2021: When needing a new furnace (two of them since we have 2 zone heat), I called Tom Rostron first, as I've used other HVAC companies over the past twenty years and found this company to be the best at answering my calls, diagnosing and fixing the problems, and at a fair price. The sales person, Bill S., came over and spent an hour inspecting the two existing furnaces, measuring, etc, and took the time to explain everything to me. I found the pricing very reasonable. The employee who installed the two furnaces took a day and a half and did an excellent job. He (Lou, I think), left the area around the furnaces clean. The great part is that the upstairs furnace is now heating difficult-to-heat rooms. This means that I finally have furnaces that "fit" the areas they are to heat. This was a seamless, no-stress, installation from start to finish. I highly recommend Tom Rostron Co.
Jim Jannarone
13:24 08 Sep 23
Very competent
Danny Martins
11:44 08 Sep 23
Phyllis Boyd
14:36 07 Sep 23
Very professional and knowledgeable.Thank you
Kevin Berman
16:23 06 Sep 23
tom rostron co. is responsive and reliable. their technicians are very well versed in both heating and air conditioning.
Karen Stern
14:43 06 Sep 23
Great experience with fixing our A/C! Technician was on time and knowledgeable. Highly recommend!
sal vation
14:25 06 Sep 23
Mary Rybicki
18:23 01 Sep 23
Excellent serviceMike, Mike and Jeff
Daniel Schwartz
21:44 30 Aug 23
Ted Ferraioli
17:26 29 Aug 23
Always professional friendly on time. I have been with them for many years and have never regretted it.
Kevin Riordan
16:14 29 Aug 23
Excellent crew. Knowledgeable craftsman. Highly recommend this company and this crew
Marion Dubil
15:21 29 Aug 23
Roland D was very professional, neat and efficient. He came to disconnect the stovetop gas and garbage disposal/dishwasher waterline so that we could replace our countertop. Roland did a very good job and was here for about an hour to disconnect and then for reconnect. However I think the price charged for the work was really very high. The disconnect and the reconnect cost came to a total of $964.42! That seems a bit excessive for 2 hours of work. Again, Roland was very good but told me that he had to charge the prices set by Rostron. I am glad the work was done on time and well but will have to price around plumbers from now on.
Judith stagg
21:00 25 Aug 23
I can’t say enough about this company & the team that worked on our system.Rich took the time to explain everything to us after working for 2 days! The whole team of Rich, Garret & Jeff were great. Polite & so clean in our home a very professional group!Josh was wonderful too!!!!
stephen Callas
19:49 22 Aug 23
Very professional and courteous service from our technician Steve! He went the extra Mike to locate needed parts to complete the work the same day. Great job!
Lynn Halpern
15:31 22 Aug 23
Install of replacement HVAC system was completed in one day and so far the A/C has been terrific. Quiet and comfortable as promised by Jon Fels who has been a pleasure to work with. The heating furnace I'm fairly sure will operate just as efficiently when the outside temps. call for it. Their trucks have the best paint jobs a contractor can ask for.
Tyler Haughey
18:22 17 Aug 23
Had read good things about this company ahead of scheduling service and they did not disappoint. The experience from start to finish was easy and the communication was clear. Kyle K, the technician, was on time, friendly, and very informed on the work being done, but also very informed on additional services that the company offers. Sharing that type of information is not something that is easy to do on the spot with a client, but the way he approached it and spoke about it, I was happy to listen. Thank you Kyle!
Gina Mackey
19:36 16 Aug 23
Just recently started using Tom Rostron Co., and so far so good! A young man named Kyle was here yesterday for about six hours to clean out my duct work, as well as my dryer vent, and he was back today to do a general maintenance service on both my furnaces, both central a/c units and my tankless hot water heater. He was exactly on time, & very professional. Time will tell, but I've got a good feeling about this company!
Sean Fresco
18:30 15 Aug 23
Service call was on time and professional. Ryan my technician was great. He explained his work and my issues clearly and I was happy to use Rostron.
Michael Raia
16:06 15 Aug 23
Diane Cheer
14:13 11 Aug 23
Dick Majors
12:45 10 Aug 23
Two technicians named Mike came out and spent a day and a half taking out the old and putting in a new. Very professional and did not get in the way. New system works great. They follow up two days later and came up and made just a couple adjustments and now it works even better
Mike Giuliano
16:20 08 Aug 23
Sean and Kristian did a great job installing our mini-split. Very knowledgeable, neat, efficient and friendly. When they encountered an unusual situation with the electric panel they calmly analyzed and solved the problem. John, Mike and the office staff were a pleasure to deal with also. We give them our highest recommendation.
Steve Stemple
19:03 07 Aug 23
I am very pleased with my new American Standard furnace and a/c. Roston Premium Services is a extremely professional organization. Randy did an excellent install, and a thank you to Mike and Jeff.
Richard Greco
15:00 05 Aug 23
Rick was outstanding!! Serviced my house and so professionalWent well out of his way to make our house super cool!Very friendly and passionate and that says a lot because I work in the medical field
jodi Basen
13:50 05 Aug 23
Been using them for over 20 years. The guys are awesome so knowledgeable and so nice. The owner is awesome too!
Chrys Art
15:50 04 Aug 23
Rick B from Tom Rostron was very professional, thorough, and respectful. I received a call in advance of the appointment time for a status update on arrival.
Elizabeth Scott
20:29 03 Aug 23
Received excellent service from Ryan J. He answered all my questions and made sure I understood everything. Will request him next time I need service.
Mary Ehlers
23:16 02 Aug 23
ROSTRON and Rick B are fabulous. Very professional, very detailed and works to solve the problem or service the equipment. Rick B and Tom ROSTRON Jr are awesome. I wouldn’t let any other HVAC Company touch our HVAC equipment.
Richard Aldorisio
21:58 02 Aug 23
Sally Keefe
21:28 01 Aug 23
Tom Rostron is a great company that trains their employees well and they have been around for a long time. We rely on the quality of their work on our heating and air conditioning service. We have used this company for a long time, and highly recommend them.
William Magee
17:40 01 Aug 23
The Tech Guy that came today (Steve B) was EXTREMELY professional and friendly! Didnt mind answering all my "uninformed" questions. A real asset to his employer! Thanx!!!
Barbara Polster
17:54 29 Jul 23
Rostron Premium Home Services came for the yearly maintenance plan for my AC units. Kyle K was our technician. Kyle was very professional and knowledgeable. It’s reassuring to have a family owned company to count on when needed. Thank you.
Lori A
18:51 25 Jul 23
Rick B was AWESOME!
Joe Troia
13:41 25 Jul 23
Tyler Hetzel
19:27 23 Jul 23
Great company!! The new rebrand is awesome. You can see the trucks driving from a mile! Offering premium HVAC, Electric & Plumbing. Shoutout to Jim G
Michael Wane
17:11 22 Jul 23
Joe was on time, solved my problem, and provided a bit of education.
Mary Beth Sullivan
15:52 22 Jul 23
Lury Copeland
12:38 22 Jul 23
Joe was very professional & answered every question 👏
Christina Deoudes
00:24 21 Jul 23
Mike K. was fantastic! I could not have asked for a better experience!
Marshall A
21:41 20 Jul 23
Tom Rostron's team of professionals John, Sean and Christian were very empathetic and technically astute.They ordered the Air Handler and Compressor and installed them in record time.John’s project management skills are excellent. Sean’s understanding of the new system and it’s associated components along with its wireless connectivity was very impressive.
kathleen mclaughlin
16:08 20 Jul 23
Always provide great service
Carol Davis
20:27 19 Jul 23
From the first call with Donna and the repairs on my old air conditioner, I was impressed. I don't recall his name..terrific. Yesterday, I had The Fit Air/Furnace installed. Josh was responsive to all my questions and inquiries. Garret and Rich were friendly and professional. Rich was terrific in his teaching me the new system. I'm so pleased. Thank you!
Richard A. Scott
12:17 19 Jul 23
This company is Amazing!!! I love dealing with and Rich is an amazing tech and couldn’t ask for a better installer for my house
sofia major
23:22 18 Jul 23
I have used this company multiple times now, they have always been timely and reliable. Rick B was my last technician. He was efficient and knowledgeable! Thanks again.
Dejay Roestenberg
19:52 18 Jul 23
We couldn’t be more pleased with our service having split unit air conditioning put in our old home. The professional from start to finish and quality of installation was an A+. Looking forward to enjoying a cool summer! Thanks!
Cynthia Madsen
15:26 18 Jul 23
Excellent service as always
KTD KTD
15:13 18 Jul 23
Had Steven B do yearly maintenance this morning. Finally a contractor who communicated arrival time and actually shows up on time! Steven B and Tom Rostron Co are friendly professionals who take care of their customers!!!
Ralph Guiliano
21:10 17 Jul 23
Tremendous company! Shoutout to the Project Managers for setting up premium work. John, Josh & Joe are great!
Suzanne Lewis
19:05 17 Jul 23
Steve B did a great job this morning getting my AC back up and running. I can't say enough about Rostron's quality and workmanship.
William Andersen
16:50 14 Jul 23
Mark Sullivan
23:34 11 Jul 23
Each and every time I call Tom Rostron I get the BEST and PROFESSIONAL work each and every time.
Dan Marx
21:37 11 Jul 23
Brian Higgins
20:42 11 Jul 23
After meeting with Josh Holland who gave us an excellent presentation on the Daikin Air Conditioning System, we chose to have the system installed. Tom Rostron Co. never disappoints. Sean and Garrett arrived on time on each of the two days of installation. Josh also stopped by each day. Sean and Garrett were both very pleasant and worked quickly, quietly, and efficiently with great professionalism. They maintained clean work spaces and were respectful of our property. We are grateful to the “team” for a job well done.
Peter Gallotta
13:24 11 Jul 23
I have dealing with Tom Rostron and Co for a while now but since recent the whole rebranding just brought them to the next level of PREMIUM HOME SERVICES.The team at Rostron Premium Home Services are outstanding and will exceed your expectations.
John R
10:54 11 Jul 23
My thermostat died and needed replacing it was a holiday weekend and it was hot. I called Tom Rostron and Joe B was dispatched, he assessed the problem quickly got the part early the next morning and had it fixed quickly. Joe B was professional, he explained everything he was doing and got our house back to normal in no time. I highly recommend!
Andrew Messinger
19:22 10 Jul 23
Tom Rostron Co. was professional and excellent to work with over the last eight months. John Fels, Joey Holland and Sean are an excellent team and they all went out of their way to make the project a success.
janice cannela
18:38 10 Jul 23
Steven B is a excellent technician. He is professional and knowledgeable. He has been servicing both my AC and furnace for y the past 5+ years. Tom Rostron provides prompt reliable service. Thank you
keith spill
10:51 09 Jul 23
Richard Chattman
23:03 08 Jul 23
Rick B, the technician was excellent. He persisted until he discovered what was wrong and then he fixed it.
Jean Bucci
19:25 07 Jul 23
Had a service call with Ryan who was prompt. fixed the issues and even prepped aircondioner for ready to use by removing the cover and placing everything neatly in the garage.
Rich Niziolek
19:13 07 Jul 23
Lois johnson
13:58 07 Jul 23
Lauren Beegle
11:37 07 Jul 23
Nobody likes an unexpected expense. When our AC Unit began acting like a heater vs. a colling system, options were provided to fix the problem and a logical, practical solution was arrived at.
Kathleen McDermott
00:43 04 Jul 23
We always have a wonderful experience with the technicians from Tom Rostron!
Jean Fredericks
15:07 02 Jul 23
Kevin Hoagland
14:52 01 Jul 23
Riptideusa
18:01 30 Jun 23
This is one of if not the best home services business on the east coast. I highly recommend this firm and will use them again for all my installs services and repairs
Laurie Syby
00:25 30 Jun 23
Joe B was an excellent technician! He was so professional and completely explained the issue we were having with our A/C unit and how it could be resolved. We were extremely happy with his assistance. Tom Rostron employees always go above and beyond. Excellent level of customer service and professionalism.
MaryAnn Luzzi
09:51 28 Jun 23
Josh, Shawn and Christian were excellent! Thanks!
Portia Favreau
20:42 27 Jun 23
Always impressed with Ryan! Honest, reliable, neat& professional.
Sheila Duane
15:16 27 Jun 23
Great service.
carolina foley
14:47 24 Jun 23
I have used Rostrom's services for more than 20 years in various properties, and I've never been disappointe with their services. Last week's visit was no exception,and their service man, Ryan Jagusch, was extremely informative,professional, and competent.....AND the problems were resolved!Thank you for always being there for us. C. Foley
Thomas Ooms
19:24 23 Jun 23
Len Cardinal
19:06 23 Jun 23
No complaints
Donna Falken
22:43 22 Jun 23
Ryan , our technician, was so thorough and professional. Our service was reliable and work was done efficiently. Thank you
Geo A
17:05 22 Jun 23
Always a professional and good job. Joe was great.
