Plumbing Services

Rostron Premium Home Services handles all types of Plumbing jobs jobs—from complex repiping, home plumbing repairs, and water heater repairs to routine maintenance, and same-day installation.

Our services include, but are not limited to:

  • Water Heater Installation
  • Tank less Water Heater
  • Sump Pumps
  • Garbage Disposals
  • Water Softeners
  • Pipe Repair
  • Outdoor Faucet Repair
  • Frozen Pipe Repair
    • Drain Cleaning
    • Faucet Repair/Replacement
    • Gas Appliance Hookups
    • Toilet Repair
    • RPZ Backflow Preventer
    • Water Leak Detection & Repair
    • Leak Detection & Repair

    Go With The Flow

    Rostron Premium Home Services is your source for plumbing services. No matter if you have a plumbing emergency or are looking to upgrade your home, we are ready to help!

    732-374-9949

    5 Star Google Reviews

    Tom Rostron Co., Inc.
    4.9
    Based on 484 reviews
    Timothy Corey
    Timothy Corey
    18:51 06 Jun 23
    I have used Tom Rostron for several years, and they have never let me down. They come promptly when you call and keep appointments. The work is done professionally and courteously. Our technician today, Zack C was a pleasure to deal with. He did our annual heat maintenance, and found a problem with an ignitor which he fixed. I dont hesitate to recommend this business.
    Holly Heller
    Holly Heller
    10:05 06 Jun 23
    Mike I
    Mike I
    13:02 03 Jun 23
    Great customer service. Had an issue with my condensate pump on a Friday evening after hours. Ryan, the tech, was able to get to my home about 2 hours after my call. He was quick and professional - very happy I signed up for the annual maintenance contract!
    Arthur McGrath
    Arthur McGrath
    12:50 03 Jun 23
    I had a big problem, summer was coming and my AC had not survived the winter. Josh, sales re from Tom Rostron arrived on time to give me a through review of my options for the needed total replacement of my HVAC system. He was professional and thorough. He patiently explained the mysteries and advantages of a heat pump addition and fortunately the equipment provider had a promotional rebate which we were able to take advantage of. Finally we were able to get approval for a 60 month payment plan for the new system. He committed to an installation team within the next ten days. Sure enough, on June 2, promptly on time at 8am the caravan of the team of Josh and the installation team of Sean and Christian arrived with 3 spotless vehicles. Their task was the removal and replacement of the air handler which lived in the attic above the 2nd floor and the condenser which lived outside the house. I couldn't imagine how they were going to be able to do all this work in one day. Sean took on the attic and began the dissembling of the large air handler while Christian took on the removal and replacement of the outside condenser unit. Unfortunately it was a bit overgrown around the condenser, but Christian came with rake, shovel and bucket and left the area looking much better than he found it.Meanwhile Sean is in the attic working in high temperature since unfortunately for him it was a beautiful sunny day. Amazingly during the morning large pieces of the air handler began appearing in the driveway. Not sure how he pulled that off. When the job was done Sean gave me a tour of the new air handler and explained the location of the various components we included in the system. Finally Sean guided me through a tour of the web based app and wall thermostat system which makes the system operation a breeze. Their entire pathway into the house and up the carpeted steps were covered with thick Rostron blankets to protect the flooring. When they left the house was spotless, still not sure how Sean and Christian pulled that job off in one day. They were both very pleasant and professional. After they left around 4pm with all the debris from the job I received a call from Josh checking on how I felt about how the job went. Needless to say I was very satisfied with the how the job was completed and thrilled to have such a quality HVAC system up and running. I recommend Tom Roston and his team without reservation.
    Steve Heisman
    Steve Heisman
    23:49 02 Jun 23
    called because AC stopped working at 5:20 on Friday eve June 2nd. Ryan J got to my house in Toms River from Wall by 6pm. New part installed and AC was fixed before 7pm. Nothing left to say. Excellent service!
    Emilio DiIorio
    Emilio DiIorio
    17:17 30 May 23
    Paige Stevens
    Paige Stevens
    21:26 26 May 23
    I have used Tom Rostron for many years as well as the same tech, Bob.The consistency is there in the service and professionalism. I am pleased as always!
    Alan Stuart
    Alan Stuart
    16:33 22 May 23
    The project manager, John Fels was extremely professional and knowledgeable. We discussed the scope of the project and he provided several options and provided immediate quotes. When it came time for the installation Rich, Christian and Garett were very professional and clearly experienced. They worked hard for three days is tight conditions to install the Daikin Fit system furnace, a/c, water heater, electronic dampers and thermostats. On day one the heating was even throughout the house which had never been the situation before. The installers were very neat, covered everything with tarps and left everything as clean as possible at the end of each day. I have dealt with many contractors in the past and have never had such a stress-free experience. I would recommend Rostron Professional Home Services to anyone.
    Barbara Hendrickson
    Barbara Hendrickson
    14:32 22 May 23
    We use Tom Rostron Co for our furnace and AC maintenance. Bob M has been our technician. He arrives on time, is courteous, and performs service efficiently. We are very pleased with Rostron and will continue to use them for our system.
    Margaret Altieri
    Margaret Altieri
    15:03 18 May 23
    Kyle did a professional in inspecting system and explaining steps he performed.
    Louise Abatemarco
    Louise Abatemarco
    11:18 17 May 23
    Our AC Unit was making odd noises and our boiler had a slow leak. Joe came and checked the AC, and replaced several parts on the boiler. He is professional, explains everything, gave us options on the repairs, and completed the job.
    Lawrence Lonergan
    Lawrence Lonergan
    13:40 16 May 23
    Excellent service by Josh,very knowledgeable,professional,and courteous fixed our A.C. Issue efficiently
    Zak Sussman
    Zak Sussman
    12:35 16 May 23
    John Del Mauro
    John Del Mauro
    12:30 16 May 23
    Tom Rostron Company saved the day! On the morning of my daughter's wedding, two (2) of our A/C units both went down with a household of bridesmaid, hair stylists, make-up artists, etc.. After reaching out to many local suppliers, Tom Rostron Company was the only one who truly understood how serious of a problem this was for me. Within 45-minutes of my call, a technician was onsite and totally repair one (1) unit and figured out a way to temporally repair the second. The technician could not have been more knowledgeable and was able to make these repairs with minimal disruption to the wedding preparation. These guys know how to run a business!!!!!
    Rosemary Courtney
    Rosemary Courtney
    17:34 15 May 23
    Debbie Keenan
    Debbie Keenan
    16:58 12 May 23
    Absolutely love the new branding. I see your trucks everyday on my commute up and down the 35 corridor. Best of luck.
    Mike Hurley
    Mike Hurley
    21:31 11 May 23
    I left a message after business hours regarding unusually loud noise coming from our A/C unit. Donna called us first thing the following morning & was able to provide a same day appointment. Our technician, Joe, was prompt, professional & friendly. He gave us a thorough diagnosis of the suspected issue & developed a plan to address it. Very positive experience!
    Jeremy West
    Jeremy West
    15:12 10 May 23
    Had a new HVAC system installed by Tom Rostron 9 years ago and it has been running without issue until recently when the blower motor burned out. Could have also been the board, but they couldn't confirm that before replacing the motor and testing. Luckily the motor was covered under a 10 year warranty so that component was gratis. Labor cost to replace the motor ended up being roughly $730/hr. Everyone I interacted with was very pleasant, punctual and professional.
    Esta Kaftan
    Esta Kaftan
    13:46 10 May 23
    Set up for seasonal cleaning with Rostron and lucky for us Joe was our technician. Joe arrived on time, was friendly and knowledgeable, answered my many questions, solved my minor problem and was respectful of my property. Give him a raise, promotion, bonus and free lunch !!
    lee mcdonough
    lee mcdonough
    18:33 09 May 23
    Steve was terrific!And you all have always come through with everything!Thank you!
    Louis Malizioso
    Louis Malizioso
    18:24 08 May 23
    Mary Loetscher
    Mary Loetscher
    01:14 05 May 23
    Tech Ryan was in contact w us when he was on the way and arrived on time. That’s very much appreciated. He was thorough, knowledgeable, and explained what he was planning to do. He made suggestions of what we could do to make our system safer which we very much appreciated.
    David Syby
    David Syby
    23:54 26 Apr 23
    Joe B completed a HVAC service call today for one of my customers today. He was punctual and very thorough and took the time to explains different options for the HVAC unit. Highly recommend Tom Rostron Company the entire company is excellent!
    John Lutz
    John Lutz
    20:07 26 Apr 23
    Very professional and efficient. Thank You
    Rob M
    Rob M
    11:42 21 Apr 23
    I’ve used Rostron a few times and have always been satisfied. My tech , Rick B was excellent. Explained everything to me. I would highly recommend using their services.
    Dianna Furnari
    Dianna Furnari
    13:25 18 Apr 23
    Technician Ryan was professional, very informative and thorough on his maintenance a/c visit. Arrived on time and called earlier with estimated time of arrival.
    Ralph Florio
    Ralph Florio
    11:29 28 Mar 23
    Tom Rostron Installers Mike and Mike just completed installing two highly efficient Daiken FIT HVAC systems in my home. They are true professionals that are neat and clean, and the job looks like artwork. Plus, they were a pleasure to have in my home for a couple of days.
    Barbara Polster
    Barbara Polster
    16:44 24 Mar 23
    We recently had a new furnace installed. Our technician, Shawn, was very knowledgeable, skilled, friendly, and neat. Everything went smoothly from start to finish. I’m very thankful to have such a reliable and dependable company to reply on. Thank you Tom Rostron Co. and crew!
    Ted Ferraioli
    Ted Ferraioli
    03:05 07 Mar 23
    Always professional friendly on time. I have been with them for many years and have never regretted it.
    Mike D'Altrui
    Mike D'Altrui
    14:57 06 Mar 23
    Exceptional service and quality! Very professional and knowledgeable staff that shows up and gets the job done efficiently and effectively. We've used Rostron for over 15 years and will continue to recommend them.
    Bruce Turner
    Bruce Turner
    00:42 01 Mar 23
    Highly recommend! I have been a Rostron customer for about 10 years now and have the maintenance agreement. Steve B. showed up on time, was very professional and extremely friendly. I was having a problem with my heating system and after through diagnostics, he was able to find the problem and offer several different options to solve the problem. Once a solution was selected, the repair was completed and everything is running fine.
    Mike Miller
    Mike Miller
    16:41 28 Feb 23
    Ryan J did a great job.
    Noelle Zeppa
    Noelle Zeppa
    15:35 28 Feb 23
    Joe arrived in a timely fashion. He was professional and thorough. He communicated the issues effectively to both myself and the tenants. He advised me of the charges and made sure I was okay with processing the credit card I have on file.
    Andrew Milone
    Andrew Milone
    00:57 24 Feb 23
    Kudos to technician Ryan. Not only was he professional, knowledgeable and patient, he also demonstrated a sincere concern and understanding for my frustrations. He is to be commended. Rostron installed the heating and A/C in our new home in 2003. We have been customers ever since.
    Robert LoFrisco
    Robert LoFrisco
    17:14 17 Feb 23
    Highly recommended! Superior service; pleasant and transparent from start to finish. My initial call for appointment was answered by Chris who was very pleasant and helpful. He scheduled my service for the same day with a workable service window of two hours for the tech to arrive. Ryan was the tech who came to work on the heater. He called to confirm the job and to say he was on his way. He was on-site within five minutes!. Ryan clearly explained the problem as well as the available solutions, He was honest, accurate and professional to a fault. I’m sold on Rostron. If I ever need HVAC work in the future, Rostron will be my first call.
    Marshall A
    Marshall A
    21:23 14 Feb 23
    Tom Rostron's team of professionals like Rick and Josh were very empathetic and responsive. They understood the problems and began by first suggesting solutions which required the least amount of expenses.
    Chrys Art
    Chrys Art
    21:45 10 Feb 23
    Rick B from Tom Rostron was very professional, thorough, and respectful. I received a call in advance of the appointment time for a status update on arrival.
    June Rudd
    June Rudd
    18:42 04 Feb 23
    Tom Rostron was super responsive. Ryan came out first thing on a last minute call on a Sat morning and it was the coldest day of the year. He fixed the prob and did some preventive replacements of a filter. I couldn’t be happier!
    Barbara Fritz
    Barbara Fritz
    17:24 04 Feb 23
    Very positive experience. Response time great. Can't say enough good things about Ryan, the technician. Very professional and competent. Explained everything thoroughly. Very friendly and personable. Would definitely use again and highly recommend.
    frank genco
    frank genco
    16:09 04 Feb 23
    Great customer service from the moment I contacted them. I spoke with Christopher who set up the appointment and was able to schedule me within a couple of hours. My technician Ryan was very knowledgeable and personable. He diagnosed the problem and was able to make the repair swiftly. I highly recommend them.
    Carol
    Carol
    17:37 19 Jan 23
    This is an update to our previous post. When we discovered an issue with our new heat pump system, Joe and the team at Tom Rostron were immediately responsive to getting the problem resolved. They totally stand behind their word. Also, the Daikin/Abco company who made the system went above and beyond in promptly sending replacement parts and working with us and Joe to make the issue right. Still HIGHLY recommend these guys!
    Tracie Mendoza
    Tracie Mendoza
    17:02 17 Jan 23
    I don't even know where to begin! I am over the moon pleased with the professionalism and the overall workmanship of this company! From the get go with John to the two guys who did an outstanding job installing our new system Shawn and Christian! This team was phenomenal and really made sure everything was done properly and they showed up on time. We moved into a home that had a system that was older and we needed to find a way to remedy some of the humidity issues in the home as well. I was referred to Tom Rostron by the painting company we used, so I gave them a call. John called me right away and set something up for that week. I told him my concerns with the basement ventilation and he took an honest approach instead of trying to sell me he showed me. He showed me the vents down there he walked me through the old system. Once we finished I concluded it was time to pull the trigger. I then had an appointment for them to come out and replace the hvac system. I am so thankful that they sent Shawn and Christian, they went above and beyond! When the job was complete Shawn walked me through the system and everything he had done and then some, I am so glad there are still folks like this out in the world as well as companies like this too. I will also be using Tom Rostron for my maintenance plan and have no problem referring this wonderful company to any and everyone! Thank you guys for everything! Special shout out to Shawn for putting a few screws in my basement stairs!!! you guys rock!
    Chet West
    Chet West
    23:11 13 Jan 23
    It was time to replace our mini split system which was installed over a dozen years ago. Josh Holland was our sales contact and we settled on a full replacement system that met the exact needs of our second floor in our reverse build. The system was installed late last fall in less than two days and all the work was clean and professional looking. It was a terrific experience from beginning to end and we plan to continue using Tom Rostron services for our A/C systems and our heating/furnace system including the maintenance contract . Chet West Avon, N.J.
    Faith Suozzo
    Faith Suozzo
    00:38 13 Jan 23
    I have been a loyal member customer for a few years now and I always receive high quality service! Highly recommend
    Mary Jean Carroll
    Mary Jean Carroll
    20:31 12 Jan 23
    The team at Tom Rostron were wonderful at installing our new Daikin mini split AC units. Everyone was very professional and completed the job on time. The main technician Joe H really made a difference when choosing this company and product. The installers- Shawn, Christian and Mike were top notch. I recommend them 100%!!!! Thank you. MJ
    Elizabeth Jacobson
    Elizabeth Jacobson
    12:48 11 Jan 23
    I use Tom Rostron Co for my business, which has several HVAC units. Technician Steve is always always very professional, on time and thorough. I highly recommend this company.
    Steven Bertucci
    Steven Bertucci
    10:18 11 Jan 23
    Excellent service ! Tom Rostron Co. goes above and beyond to meet and exceed your HVAC needs and expectations.
    Leland Bieniasz
    Leland Bieniasz
    13:55 09 Jan 23
    I was extremely happy with the services Tom Rostron provided when we moved in 2019 and we wanted to convert our house from oil to natural gas. Bill Suer graciously supported us through the transition and even helped us with our paperwork to NJNG as we qualified for an On-Bill Repayment program.The installation of the new furnace was seamless and extremely clean. I would be happy to recommend Tom Rostron to someone else and definitely would use them again!
    Heba Soley
    Heba Soley
    02:36 09 Jan 23
    I want to sincerely thank the TomRostron team for a superb, timely, neat and professional recent installation of my 2 new FIT systems for our home. The workers Shawn, Rich and Christian were all very polite and accommodating of my unique requests for the large addition we are doing to our home. These new FIT systems are everything they said they would be and more. Quiet and comfortable. I love the app and how easy it is to monitor when we are away.Thank you and I normally don’t take any time to post reviews but I do read them all the time. I thought this was worthy of a review so others would be able to benefit from this professional company.
    Lauren Papale
    Lauren Papale
    18:46 08 Jan 23
    Tom Rostron company is amazing! Very professional & friendly! Donna is so sweet on the phone.Technicians are very knowledgeable, Professional & on time! This company sets an example on how great business should be practiced!! Definitely will use these guys over and over again .
    gillian scullion
    gillian scullion
    18:45 08 Jan 23
    Great company guys are super nice and respectful and do awesome awesome work!! 10/10 👍👍👍👍
    Joey Holland
    Joey Holland
    16:28 08 Jan 23
    Kyle came out for a dryer vent cleaning. He did a excellent job and cleaned up like he wasn’t ever there. Great service!
    linda boccino
    linda boccino
    15:08 26 Dec 22
    We were very satisfied with the service we received. Our tech Rick B was totally professional and knowledgeable and even though he had to show up on Christmas Day to solve our heating problem, he was pleasant and took the time to explain each step of what he was doing and why. Would highly recommend
    Gene Rutkoski
    Gene Rutkoski
    01:02 24 Dec 22
    Excellent and speedy serviceRyan J is very professional and knowledgeableWill definitely use them againThanks
    Andrew Casey
    Andrew Casey
    16:48 06 Dec 22
    Steven B was timely & efficient while servicing my humidifier. He explained everything to me in a clear fashion, showed me how to start up & maintain my unit, answered all my questions, and gave me some tips going forward. I will 100% be using Tom Rostron again for any HVAC servicing in the future. Thanks again!
    Trays On Trays
    Trays On Trays
    00:08 06 Dec 22
    Tom Rostron team installed a new mini split in our pool house to replace a DIY system that stopped working. Everything from the estimate process to the craftsmanship of the install were all top notch. Would definitely recommend! Joe H made the entire process super easy!
    Charles Simon
    Charles Simon
    14:11 08 Nov 22
    Joe B is awesome. On time,friendly and professional. Really knowledgeable and thorough. A true credit to the Tom Rostron Company.
    Thomas D
    Thomas D
    12:27 01 Nov 22
    Our experience with Tom Rostron HVAC was top notch. They installed a supplemental ducted mini split in our attic the upstairs and we couldn’t be happier with how things turned out. Josh was excellent at helping us decide what would work best for us and helping coordinate the project from beginning to end. The rest of the team and installers (Rich, Mike K and Kyle) were also excellent. Everyone was extremely careful moving things up into the attic, kept the house clean, and installed everything neatly and efficiently. I would definitely recommend these guys to anyone who prioritizes getting things done quickly and correctly.
    Cory Smith
    Cory Smith
    20:13 31 Oct 22
    Fantastic service. Professional and kind. Will recommend to all neighbors and family/friends! 5 stars plus!
    Thomas J Smith
    Thomas J Smith
    23:33 27 Oct 22
    Joe B arrived on time and explained all that he did and the costs.Will see you guys in the Spring for an AC tune up.
    Karen Tedesco
    Karen Tedesco
    19:42 26 Oct 22
    This is the 3rd time using Tom Rostron Co for this service & each time havg James Muniz as my tech. Always happy with their service from the ease of making an appointment to the jobs completion. They keep you informed of your appointment by email & calling plus sending a picture of the tech coming for the service. James Muniz has been my tech each time and I can honestly say he is very professional, courteous and always has a smile on his face. From beginning to end he explains the steps he will be taking to complete the job and what to expect afterwards. I highly recommend Tom Rostron Company.
    Joseph DeMaria
    Joseph DeMaria
    12:16 26 Oct 22
    We have been using Tom Rostron for years, and they always deliver top notch service.We just moved into a 5 year old over 55 community and the home has the basic HVAC system. Since both my wife and I suffer from allergies and dust , we had Josh come out for a consultation and with his help we decided on a retro fit for a 4 inch filter, a built-in humidifier and an air purifier. So, after having our ducts cleaned we scheduled the installation. The installer, Randy did a phenomenal job. Professional, Neat and we are now hoping for many years of a better healthy home environment.Highly recommend.
    Kathleen Strittmatter
    Kathleen Strittmatter
    18:58 25 Oct 22
    We used Tom Rostron Co. at our office in Spring Lake Heights. James Muniz has been doing the duct cleaning at our office for several years. He is friendly and respectful of our space. We enjoy seeing him when he comes.
    Joseph Lyons
    Joseph Lyons
    21:20 20 Oct 22
    Ryan was very thorough with the installation, testing new components after install and spent considerable time answering my questions. I definitely recommends these guys.
    Gregory Fusco
    Gregory Fusco
    20:28 19 Oct 22
    Rick was very helpful in showing/teaching me how the systems work and how to maintain them. Good job, Rick.
    Kari Murphy
    Kari Murphy
    15:56 19 Oct 22
    The Tom Rostrand Company has serviced and repaired my HVAC system for many years. When repairs were needed, they provided multiple estimates at different price points. Unlike other companies, they lay out the pros and cons of each scenario without pressuring you into the highest option. Their technicians, especially Ryan J and Rick B, are incredibly kind, prompt and professional.
    Debra Patterson
    Debra Patterson
    16:09 17 Oct 22
    As always, the service was excellent. Steven B. was very courteous and professional and answered all my questions. I have been completely satisfied with all the service I’ve received from installation to regular maintenance visits.
    russell p
    russell p
    12:52 11 Oct 22
    Tom Rostron Co., just completed replacing two condensers and the complete UNICO system in my house and I'm very pleased with their service. They were very professional & courteous and explained in detail any questions I had for them. Their initial quote for the job was adhered to without any "extras" that sometimes "creep in" to a project of this size. I wish to thank their team - John, Sean and Randy for a job well done and would gladly recommend this company to anyone needing HVAC services.
    Tony Novo
    Tony Novo
    16:31 10 Oct 22
    Tech was very knowledgeable and polite. Totally recomend Steven B.
    Raymond Eckhoff
    Raymond Eckhoff
    19:28 04 Oct 22
    Joe was here last year. I had simple part replacement he gave me my two option and pointed out why I should replace with new. So professional and quick. So nice to have heat again Thanks for coming so quicky
    Tom Corbo
    Tom Corbo
    18:12 19 Sep 22
    Joe B. was great, very professional and efficient.
    Donald Strunck
    Donald Strunck
    12:50 09 Sep 22
    Karen Sullivan
    Karen Sullivan
    17:03 30 Aug 22
    Had the annual furnace servicing today. Ryan J was very professional and courteous. He even took a minute to pet my dog!
    Jenn Squires
    Jenn Squires
    16:51 30 Aug 22
    Tom Rostron Company is truly the best around. I’ve used the company for the past 2 years for AC/Furnace maintenance as well as their dryer vent cleaning. All staff have been on time, courteous, friendly and knowledgeable. They’re also honest and trustworthy. Couldn’t ask for a better company to come to my home!
    Rick Block
    Rick Block
    18:19 26 Aug 22
    James cleaned both my dryer vents, and did a fantastic job
    Peter Furcht
    Peter Furcht
    14:50 24 Aug 22
    I subscribe to their maintenance service that provides seasonal system check-ups at no [additional] cost, priority emergency services as well as priority in scheduling appointments. After more than a year of this service, I am very pleased. They have lived up to their end of the bargain so professionally. I have always gotten an appointment when I needed it within my parameters; they have always arrived on time; when repairs have been required, they have been very reasonable in price and they had the needed parts on hand; the technicians (the most recent, Joe B) are courteous, professional, and honest. I had one situation where I thought the bearings on my fan were shot. The fan made a terrible squealing sound whenever it ran. I was prepared for an expensive repair. It turned out, a paper label applied by the manufacturer had come loose and lodged itself in the fan housing thus making the noise whenever the fan ran. The Rostron technician found the paper, removed it, and everything was fine. No charge.
    I called explaining an issue was taking place, they got a great technician out to our house much quicker than originally anticipated and they treated me well. You can't really ask for much more than that.
    Mike Citarella
    Mike Citarella
    19:55 18 Aug 22
    Tom Rostron Co was great . I want to thank Mike Rich and Christian .I cant say enough great things about this company .Tom company was very professional .i had my quote for my unit within an hour and installed in two days in 90 degree weather .i high recommend them thank you
    Alissa Downey
    Alissa Downey
    00:38 13 Aug 22
    This company was very responsive when our a/c stopped working. Ryan J came out and was able to fix the issue by replacing a part within an hour of arriving at my house. Great job, Ryan!
    Carlos Pratt
    Carlos Pratt
    15:45 12 Aug 22
    I have used Rostron for many years: Ryan was the most personable Rostron technician I have worked with. He explained aspects of his work, which was very efficient, and discussed why there was a problem.
    Dawn Bonelli
    Dawn Bonelli
    00:24 05 Aug 22
    I called because of a problem with the thermostat that was not working on a hot night. I feel very lucky that I was able to get an emergency repair. Joe B got us going again and was very professional. I was so pleased I signed up for a service contract just like many of my neighbors. I highly recommend Tom Rostron
    elaine bellis
    elaine bellis
    10:42 04 Aug 22
    I was very pleased with the service man and the expediency of locating the problem with the AC unit. Ryan was knowledgeable and professional. He offered options for the repair and I am very happy with this service.Thank you
    Genevieve Van Pelt
    Genevieve Van Pelt
    21:00 03 Aug 22
    Recently our ac stopped working during a horrific heat wave. I called 2 places and was treated quite poorly on the phone. I did a google search and fell upon Tom Rostron Co., Inc. One of the best things that ever could have happened to us. The gentleman,Christopher, really listened to me and my family's medical needs for needing the air conditioning. Our repairman, Ryan J, was here the next day. He was so polite and courteous beyond words. He listened intently to our ac story and went right to work. He knew exactly what the problem was and began trying to locate the parts. He didn't stop until he finally found one and had the part expedited . He explained the costs and explained what he needed to do the repair. In 2 days he was back with the new engine and was ready to work. He was amazing.Your company is blessed by having Ryan J. as your employee. He is everything you would want an employee to be. He is compassionate, kind, hard- working and honest.I look forward to him coming back for our heating system. Thankyou for everything Ryan J. !!!!!!!!!!!!
    Ilsebet Gianna
    Ilsebet Gianna
    17:02 03 Aug 22
    Rick the lead technician is a blessing. His attitude is uplifting, his persistence in finding the solution to fix the problem no matter how difficult it was extraordinary, and his kindness and caring is exceptional! Tom Rostron Co. has wonderful employees but I wanted to give a special thanks to Rick who came to the rescue for 10PRL! Our AC is now Cool and Quiet! Many thanks!
    Bob
    Bob
    15:39 02 Aug 22
    I had Tom Rostron install a complete new HVAC systems, replacing systems that were 25 years old. I was very impressed and completely satisfied with the job from start to finish. At the first meeting with Joshua H., he explained everything upfront and answered all my questions in a clear and professional manner.The technicians who did the installation were outstanding. They were very professional, knowledgeable, extremely careful and took pride in their work. I rate each one of them 10 stars out of 10:Shawn, Mike K., Christian, Rich and Randy all did a terrific job (especially when considering the terrible heat wave they worked under). They even made sure everything was cleaned up before they left. I can't say enough how satisfied and impressed I am with their workmanship, attitude and overall performance. I strongly recommend Tom Rostron Co. !
    Laura Bedle
    Laura Bedle
    11:50 02 Aug 22
    I'm writing this review on behalf of my mother. Her heat was not turning on from her newly-installed furnace. James C. came to her home and quickly resolved the problem. She said he was timely, polite, and respectful. He assisted her in having a better understanding of the use of her thermostat. She always has a pleasant experience working with this company.
    Ann F
    Ann F
    15:07 29 Jul 22
    Josh Holland and his team of Michael Randy and Kyle were excellent in their professional skilled and timely installation of my mini duct units. Besides being helpful and friendly, Josh went above and beyond in clear and concise communication with our Historical Preservation Committee in zoom calls and in submission of permit applications.I highly recommend this team for your installation and sales at Tom Rostron
    david renehan
    david renehan
    19:36 26 Jul 22
    Experience was excellentVery informative
    Richard Fragiacomo
    Richard Fragiacomo
    21:23 25 Jul 22
    Called someone to fix my ac during a heat wave. First guy came (not from this company) & told me the unit was 20 years old & wasn’t much they could do. Then gave me an estimate to replace the whole system w a price tag of $9k. Before I pulled the trigger I noticed this company w over 400 reviews and 5 stars, figured I’d get a second opinion. Glad I did. They texted updates and came in the small two hour window; calling when on the way, within 5 minutes, diagnosed the issue. Explained the issue clearly, did a minor bit of maintence and left, saving me THOUSANDS in repairs.
    Andrew Petrinic
    Andrew Petrinic
    00:59 23 Jul 22
    Nancee Elisa Capote
    Nancee Elisa Capote
    16:18 21 Jul 22
    From beginning to end everyone was excellent !!Joe Holland was professional , very detailed and took the time to answer all my questions and concerns.The installers , Mike and Kyle worked diligently , focused and respectful of my home space . They were , also, very supportive of each other. When finished, they cleaned up thoroughly. it looked like they were never there.I was very pleased with the job done!!
    Donna Falken
    Donna Falken
    20:59 18 Jul 22
    Ryan , our technician, was so thorough and professional. Our service was reliable and work was done efficiently. Thank you
    Rhea Nall
    Rhea Nall
    02:02 18 Jul 22
    Rick did a great job fixing the problem quickly and efficiently.
    Susan
    Susan
    22:36 14 Jul 22
    The service technician was polite, respectful, knowledgeable. Ryan J answered all my questions and provided information about the various filters. Terrific service from this company.
    Patrick Kowalczyk
    Patrick Kowalczyk
    20:44 13 Jul 22
    Top notch service!
    Tracy
    Tracy
    15:20 13 Jul 22
    Bob M was on time and let me know when he was on his way. Took care of AC maintenance without any issues.
    Chris Williams
    Chris Williams
    20:09 12 Jul 22
    I don’t typically leave reviews but felt like I had to after the great experience I had with Tom Rostron. Josh made a sales visit after I had some issues with my older system. Josh was a breath of fresh air compared to other sales visits I had experienced from other companies. The whole sales visit felt like there was no pressure and no obligation. Josh clearly explained our options and was extremely knowledgeable of the equipment and very understanding of our needs and wants. Josh was very professional and yet I kept forgetting it was a sales visit because he was so friendly that it was like we’ve known each other forever. Like a friend just stopping over for a chat to see how things are going and giving some friendly advice to help.The day of the install was also great. I was given an arrival time between 8:30-9:00 AM and the team was there right at 8:30. Rich and Mike K were my install crew. They both were extremely respectful of our property and came in with a great attitude. We could hear them in the basement throughout the day whistling, laughing, and just sounding like they really enjoy their job. Their work was phenomenal. Our HVAC system is in our basement in a section we spent a lot of time fixing up into a gym and they not only noticed that, but made all the wires, hoses, pipes as streamlined and as out of sight as possible to blend in with the aesthetic we are going for down there without us saying a word. I am also blown away that they stayed late to finish the job. Even at the end of a long day, they were still in great spirits and didn’t seem rushed to get out of there.Josh had highly recommended a Daikin system for us and he nailed it. Now that it is installed, I feel like my mind is blown on what A/C should actually feel like. My whole life I thought it was normal to have these hot flash moments then the A/C finally comes on and blasts you until you start to freeze. Apparently, that’s not the case. Once it was installed, the Daikin cooled the house from 80 to 74 quickly but my wife and I kept asking ourselves “is it on?” not because we were hot, but because it cooled so comfortably that we didn’t even notice the temperature changes. The whole system is also ultra-quiet, especially the condenser outside. I could barely even hear it on when I was right next to it.I believe that an employee’s attitude and professionalism is reflective of the person running things up front. Based on the great experience that I had with Josh, Rich, and Mike K, it’s clear to see that Tom is good to his people and values good customers. You’re running a 5-star company Tom. We highly recommend Tom Rostron to everyone.
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